Remote Datacenter Enablement Lead – Client-Facing Tech PM

Atomic Hr; Neuquén; Remote; ARS 2,000,000 - 3,000,000; Full time

Job summary

Atomic Hr is seeking a Technical Project Manager for Data Center operations. This remote role centers on owning client projects across hardware deployment, cabling, power/cooling, and remote hands.

You will manage tickets end-to-end in Jira/ServiceNow, coordinate with vendors, and maintain a live project dashboard for stakeholders. The ideal candidate has hands-on DC experience, proven ability to lead small teams, and strong communication to translate client requirements into actionable work

Qualifications

• 3+ years in datacenter operations or technical infrastructure.
• Direct client-facing experience in a technical role or technical ops with client exposure.
• Hands-on familiarity with server hardware, cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication; you write clear tickets and client reports.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report delivery status, and handle escalations directly.
• Build long-term relationships to reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution.
• Maintain a live project dashboard for clients and internal stakeholders.
• Oversee on-site and remote-hands work: server rack/stack, cabling, power, cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.

Skills

Client-facing

Technical communication

Team leadership

Project management

Tools

Jira

ServiceNow

Zendesk

Job description

Atomic Hr is seeking a Technical Project Manager for Data Center operations. This remote role centers on owning client projects across hardware deployment, cabling, power/cooling, and remote hands.

You will manage tickets end-to-end in Jira/ServiceNow, coordinate with vendors, and maintain a live project dashboard for stakeholders. The ideal candidate has hands-on DC experience, proven ability to lead small teams, and strong communication to translate client requirements into actionable work