Datacenter Project Lead: Hands-on Technical PM (Remote)

Livefront; Municipio de Rincón de los Sauces; Remote; ARS 121,164,000 - 181,747,000; Full time

Job summary

Livefront seeks a Technical Project Manager - Data Center (Remote) to own client relationships and drive hardware deployment projects across datacenters.

You will manage tickets in Jira/ServiceNow, coordinate with vendors, ensure safety and change processes, and mentor technicians on-site to deliver results on time. This remote role requires strong communication and 3+ years in datacenter ops.

Qualifications

• 3+ years of experience in datacenter operations or a closely related field.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs.
• Build long‑term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform; create, assign, prioritize, and close tickets with clear documentation.

Skills

Datacenter operations

Technical client-facing

Remote hands experience

ITSM tooling

Budget ownership

Team leadership

Tools

Jira

ServiceNow

Zendesk

Job description

Livefront seeks a Technical Project Manager - Data Center (Remote) to own client relationships and drive hardware deployment projects across datacenters.

You will manage tickets in Jira/ServiceNow, coordinate with vendors, ensure safety and change processes, and mentor technicians on-site to deliver results on time. This remote role requires strong communication and 3+ years in datacenter ops.