Remote Data Center Tech PM Lead (Hands-On)

Maxit Consulting - Max Corporate Group; Ciudad de Mendoza; Remote; ARS 1,800,000 - 2,400,000; Full time

Job summary

Maxit Consulting - Max Corporate Group is seeking a Technical Project Manager for Data Center operations in a remote capacity. You will act as the primary technical contact for clients, lead onboarding and scoping calls, and translate requirements into actionable work orders and tickets.

Manage SLAs and escalations while maintaining strong client relationships. Responsibilities span ticket lifecycle in Jira/ServiceNow, cross-workstream project tracking, and coordination with vendors for

Qualifications

• 3+ years of experience in datacenter operations or technical infrastructure.
• Direct client-facing experience in a technical role and ability to translate requirements into actions.
• Strong written and verbal communication for tickets, emails, and client reports.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report delivery status, and handle escalations directly.
• Build long-term relationships to reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira/ServiceNow or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation.
• Track multi-workstream projects across planning, procurement, deployment and sign-off.
• Identify blockers early and coordinate cross-functional resolution.
• Maintain a live project dashboard for clients and internal stakeholders.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.

Skills

Project management

Client-facing communication

ITSM tooling

Vendor coordination

Tools

Jira

ServiceNow

Zendesk

DCIM tools

Job description

Maxit Consulting - Max Corporate Group is seeking a Technical Project Manager for Data Center operations in a remote capacity. You will act as the primary technical contact for clients, lead onboarding and scoping calls, and translate requirements into actionable work orders and tickets.

Manage SLAs and escalations while maintaining strong client relationships. Responsibilities span ticket lifecycle in Jira/ServiceNow, cross-workstream project tracking, and coordination with vendors for