Remote Data Center Project Lead — Tech Ops & Client Engagement

Maxit Consulting - Max Corporate Group; Ciudad de Mendoza; À distance; ARS 121 164 000 - 181 747 000; Plein temps

Résumé du poste

Maxit Consulting - Max Corporate Group is seeking a Technical Project Manager for Data Center operations with remote work. You will own client relationships, manage multi-workstream projects across hardware deployment, cabling, power and cooling, and coordinate with vendors while ensuring safety and change-management processes.

This role blends hands-on technical leadership with budgets, SLA oversight, and ITSM tooling such as Jira and ServiceNow to ensure successful project delivery.

Qualifications

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
• Experience owning project budgets, SOWs, or vendor purchase orders
• Proven ability to manage and develop a small technical team

Responsabilités

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
• Build long-term relationships that reduce churn and increase account expansion
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward
• Maintain a live project dashboard that clients and internal stakeholders can rely on
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
• Review and validate work orders for technical accuracy before client-facing delivery
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on-site

Connaissances

Project management

Client-facing

Team leadership

Outils

Jira

ServiceNow

Zendesk

Description du poste

Maxit Consulting - Max Corporate Group is seeking a Technical Project Manager for Data Center operations with remote work. You will own client relationships, manage multi-workstream projects across hardware deployment, cabling, power and cooling, and coordinate with vendors while ensuring safety and change-management processes.

This role blends hands-on technical leadership with budgets, SLA oversight, and ITSM tooling such as Jira and ServiceNow to ensure successful project delivery.