Remote Data Center Projects Lead

Partner One Capital; Ciudad de Mendoza; Remote; ARS 106,019,000 - 166,601,000; Full time

Job summary

Partner One Capital seeks a Technical Project Manager for Data Center leadership. You will be the technical single point of contact across projects, owning client onboarding, scoping, and delivery coordination.

You’ll manage tickets, SLAs, and cross-functional resolution while guiding a small team of technicians and coordinators. The role covers datacenter operations, hardware, cabling, power/cooling, procurement coordination, and change management.

Qualifications

• 3+ years of experience in datacenter operations or technical infrastructure
• Direct client-facing experience in a technical role, with account management or technical operations exposure
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
• Experience owning project budgets, SOWs, or vendor purchase orders
• Proven ability to manage and develop a small technical team
• Strong written and verbal communication; ability to write clear tickets and client reports

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly
• Build long-term relationships that reduce churn and increase account expansion
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution without large escalations
• Maintain a live project dashboard for clients and internal stakeholders
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power and cooling
• Review and validate work orders for technical accuracy before client-facing delivery
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on-site
• Track project budgets, flag overruns, and submit change orders when scope shifts
• Review vendor invoices and validate against approved work orders
• Assist in preparing quotes and SOWs for new client engagements
• Maintain procurement records and ensure contract compliance for hardware and services
• Manage a team of technicians and/or project coordinators remotely that work onsite
• Set weekly priorities, conduct 1:1s, and run shift/resource planning
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
• Identify skill gaps and work with leadership on training and hiring plans

Skills

Client ownership

Project management

Datacenter operations

ITSM tooling

Vendor coordination

Team leadership

Tools

Jira

ServiceNow

Zendesk

Job description

Partner One Capital seeks a Technical Project Manager for Data Center leadership. You will be the technical single point of contact across projects, owning client onboarding, scoping, and delivery coordination.

You’ll manage tickets, SLAs, and cross-functional resolution while guiding a small team of technicians and coordinators. The role covers datacenter operations, hardware, cabling, power/cooling, procurement coordination, and change management.