Remote Data Center Project Lead - Technical Ops

Design Pickle, Llc; Ciudad de Mendoza; Remote; ARS 136,310,000 - 227,183,000; Full time

Job summary

Design Pickle, Llc is seeking a Technical Project Manager for Data Center initiatives with a strong grasp of hardware, network, and facilities. This remote role focuses on owning client outcomes, coordinating multi-disciplinary teams, and delivering end-to-end project execution.

You will manage onboarding, scoping, and technical reviews, turning client requirements into actionable work orders and ITSM tickets while maintaining clear documentation and SLA adherence.

Qualifications

• Must manage client relationships across project lifecycle.
• Coordinate technical and business teams to deliver on commitments.
• Communicate technical requirements clearly to stakeholders.

Responsibilities

• Act as the primary technical contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and enable account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation.
• Track multi-workstream projects from planning through sign-off.
• Identify blockers early and coordinate cross-functional resolution.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote hands work: server, cabling, power, cooling.

Skills

Client management

Technical coordination

Stakeholder communication

Remote collaboration

Tools

Jira

ServiceNow

Job description

Design Pickle, Llc is seeking a Technical Project Manager for Data Center initiatives with a strong grasp of hardware, network, and facilities. This remote role focuses on owning client outcomes, coordinating multi-disciplinary teams, and delivering end-to-end project execution.

You will manage onboarding, scoping, and technical reviews, turning client requirements into actionable work orders and ITSM tickets while maintaining clear documentation and SLA adherence.