Remote Datacenter PM & Client Tech Lead

Design Pickle, Llc; Rosario; Remote; ARS 1,800,000 - 3,200,000; Full time

Job summary

Design Pickle, Llc is seeking a Technical Project Manager for Data Center work with remote flexibility. You will own client engagements from onboarding to delivery, translating requirements into actionable tickets and maintaining a single point of contact.

You will manage multi-workstream projects, oversee hardware deployment, cabling, power and cooling, and ensure changes meet ITIL-style controls. Strong communication and ITSM tooling skills are essential for success.

Qualifications

• 3+ years of datacenter operations or closely related field.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, structured cabling, power distribution.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports clearly.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long‑term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client‑facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services

Skills

Datacenter operations

Technical client-facing

ITSM tooling

Jira

ServiceNow

Zendesk

Vendor coordination

Budget management

Leadership

Team management

Tools

Jira

ServiceNow

Zendesk

Job description

Design Pickle, Llc is seeking a Technical Project Manager for Data Center work with remote flexibility. You will own client engagements from onboarding to delivery, translating requirements into actionable tickets and maintaining a single point of contact.

You will manage multi-workstream projects, oversee hardware deployment, cabling, power and cooling, and ensure changes meet ITIL-style controls. Strong communication and ITSM tooling skills are essential for success.