Remote Data Center PM | Client-Facing Tech Lead

AgileEngine, LLC.; Ciudad de Mendoza; Remote; ARS 136,310,000 - 196,892,000; Full time

Job summary

AgileEngine, LLC. seeks a Technical Project Manager for Data Center work, with remote engagement ability.

You will own client relationships from onboarding to delivery, manage cross‑functional ticket lifecycles, and oversee datacenter operations including hardware, cabling, power, and safety. You will also lead budgets, vendor coordination, and team development while ensuring high‑quality client communication.

Qualifications

• 3+ years in datacenter operations, technical infra, or related field
• Direct client-facing experience in a technical role
• Hands-on familiarity with server hardware, cabling, power distribution, and remote hands
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk
• Experience owning project budgets, SOWs, or vendor purchase orders
• Proven ability to manage and develop a small technical team
• Strong written and verbal communication skills

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly
• Build long‑term relationships that reduce churn and increase account expansion
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross‑functional resolution without escalating everything upward
• Maintain a live project dashboard that clients and internal stakeholders can rely on
• Oversee on‑site and remote-hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling
• Review and validate work orders for technical accuracy before client‑facing delivery
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on‑site
• Track project budgets, flag overruns, and submit change orders when scope shifts
• Review vendor invoices and validate against approved work orders
• Assist in preparing quotes and SOWs for new client engagements
• Maintain procurement records and ensure contract compliance for hardware and services
• Manage a team of technicians and/or project coordinators remotely that work onsite
• Set weekly priorities, conduct 1:1s, and run shift/resource planning
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
• Identify skill gaps and work with leadership on training and hiring plans

Skills

Datacenter ops

Client-facing comms

Team leadership

Tools

Jira

ServiceNow

Zendesk

Job description

AgileEngine, LLC. seeks a Technical Project Manager for Data Center work, with remote engagement ability.

You will own client relationships from onboarding to delivery, manage cross‑functional ticket lifecycles, and oversee datacenter operations including hardware, cabling, power, and safety. You will also lead budgets, vendor coordination, and team development while ensuring high‑quality client communication.