Remote Data Center Lead — Technical Project Manager

World Business Lenders, Llc; Municipio de Rincón de los Sauces; Remote; ARS 136,310,000 - 196,892,000; Full time

Job summary

World Business Lenders, Llc is seeking a Technical Project Manager - Data Center (Remote) to lead client-facing projects with a hands-on, hardware-focused approach.

You will own onboarding, scoping, technical reviews, and the full ticket lifecycle, while managing budgets, SLAs, and vendor coordination for multi‑workstream deployments. Remote work enables interaction with clients and teams across locations, with clear documentation and repeatable processes to reduce churn.

Qualifications

• 3+ years in datacenter operations or similar field
• Direct client-facing experience in a technical role
• Hands-on familiarity with server hardware, cabling, power, and remote hands
• Proficiency with ITSM/project tools: Jira, ServiceNow, Zendesk
• Experience owning project budgets, SOWs, or vendor purchase orders
• Proven ability to manage and develop a small technical team
• Strong written and verbal communication

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly
• Build long‑term relationships that reduce churn and increase account expansion
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward
• Maintain a live project dashboard that clients and internal stakeholders can rely on
• Oversee on‑site and remote-hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling
• Review and validate work orders for technical accuracy before client‑facing delivery
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on‑site
• Track project budgets, flag overruns, and submit change orders when scope shifts
• Review vendor invoices and validate against approved work orders
• Assist in preparing quotes and SOWs for new client engagements
• Maintain procurement records and ensure contract compliance for hardware and services
• Manage a team of technicians and/or project coordinators remotely that work onsite
• Set weekly priorities, conduct 1:1s, and run shift/resource planning
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
• Identify skill gaps and work with leadership on training and hiring plans

Skills

Client-facing

Team leadership

Budget management

Communication

Hands-on hardware

Tools

Jira

ServiceNow

Zendesk

Job description

World Business Lenders, Llc is seeking a Technical Project Manager - Data Center (Remote) to lead client-facing projects with a hands-on, hardware-focused approach.

You will own onboarding, scoping, technical reviews, and the full ticket lifecycle, while managing budgets, SLAs, and vendor coordination for multi‑workstream deployments. Remote work enables interaction with clients and teams across locations, with clear documentation and repeatable processes to reduce churn.