Remote Customer Service Specialist - Help & Reservations

Remofirst, Inc.; Quilmes; Hybrid; ARS 1,000,000 - 2,000,000; Full time

Job summary

Medtronic is seeking a Senior Customer Experience (CX) Specialist for Argentina. The role focuses on analyzing and improving the customer journey, identifying pain points, and supporting initiatives that boost satisfaction, loyalty, and business value.

It offers a flexible work arrangement in Buenos Aires and involves cross‑functional collaboration with Marketing, Sales, Digital, Operations, and Customer Support.

Qualifications

• Experience with CX metrics (NPS, CSAT, CES, churn, LTV) and feedback programs.
• Experience mapping customer journeys and researching customers.
• Strong analytical and problem‑solving skills.
• Excellent stakeholder communication and management.
• Ability to work cross‑functionally in multicultural environments.

Responsibilities

• Map and analyze end‑to‑end customer journeys across channels.
• Identify pain points and opportunities based on qualitative and quantitative insights.
• Support design and implementation of CX initiatives to improve satisfaction and loyalty.
• Analyze customer feedback data (NPS, surveys) to identify trends and action opportunities.
• Collaborate with Marketing, Sales, Digital, Operations and Customer Support to implement CX improvements.
• Support development and tracking of CX metrics and dashboards.

Skills

CX metrics

Stakeholder management

Data analysis

Cross-functional collaboration

Communication skills

Education

University degree in Administration, Marketing, Engineering or related fields

Tools

Power BI

Excel

Tableau

Job description

Senior Customer Experience (CX) Specialist Argentina

Flexible Work Arrangement
Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
Full time
R70229
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
**A Day in the Life**
El Especialista en Customer Experience (CX) es responsable de analizar y mejorar la experiencia del cliente a lo largo de todo el journey, identificando puntos de dolor y oportunidades de mejora, y apoyando el diseño e implementación de iniciativas que aumenten la satisfacción, lealtad y valor para el negocio. Es un modelo de trabajo flexible en Buenos Aires, Argentina.
**Las responsabilidades pueden incluir las siguientes y otras tareas pueden ser asignadas:**
Mapear y analizar los customer journeys end‑to‑end a través de diferentes canales y puntos de contacto
Identificar pain points y oportunidades de mejora basadas en insights cualitativos y cuantitativos
Apoyar el diseño e implementación de iniciativas orientadas a mejorar la experiencia del cliente
Analizar datos de feedback de clientes (por ejemplo NPS, encuestas y otros insights) para identificar tendencias y oportunidades de acción
Colaborar con equipos cross‑functional como Marketing, Ventas, Digital, Operaciones y Customer Support para implementar mejoras de experiencia
Apoyar el desarrollo y seguimiento de indicadores de experiencia del cliente y dashboards de desempeño
Facilitar workshops y sesiones de trabajo para recopilar insights y alinear stakeholders
Contribuir al desarrollo de una cultura organizacional centrada en el cliente
Documentar procesos, customer journeys y buenas prácticas de experiencia del cliente
**Conocimientos y experiencia necesarios:**
Título universitario en Administración, Marketing, Ingeniería o áreas relacionadas (Ya culminado y con titulo)
Tres años de experiencia en Customer Experience (CX), Service Design, Insights de mercado, consultoría o áreas similares
Experiencia en customer journey mapping y metodologías de investigación de clientes
Conocimiento de métricas de CX como NPS, CSAT, CES, churn, LTV y programas de feedback de clientes
Fuertes habilidades analíticas y de resolución de problemas
Excelentes habilidades de comunicación y gestión de stakeholders
Capacidad para trabajar en entornos cross functional y multiculturales
Experiencia con herramientas de CX, frameworks de journey mapping o metodologías de service design
Conocimiento de herramientas de análisis y visualización de datos (por ejemplo Excel, Power BI o Tableau)
Experiencia facilitando workshops y entrevistas con stakeholders
Experiencia en industrias de salud, medtech o sectores altamente regulados es un plus
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life‑changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
Build a better future, amplifying your impact on the causes that matter to you and the world
Grow a career reflective of your passion and abilities
Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning