Remote Bilingual Customer Service Specialist - Luxury

Assurant, Inc.; Buenos Aires; Hybrid; ARS 92,724,000 - 139,086,000; Full time

Job summary

Medtronic Argentina is seeking a Senior Customer Experience (CX) Specialist to analyze and enhance the customer journey, identifying pain points and opportunities to boost satisfaction, loyalty, and value. The role is based in Buenos Aires with flexible work arrangements.

You will map journeys, collaborate with cross-functional teams, analyze feedback data, and contribute to CX governance and dashboards. Prior experience in health tech or regulated sectors is a plus.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 3+ years of CX experience or related domains.
• Experience mapping customer journeys and researching customer insights.
• Familiarity with CX metrics (NPS, CSAT, CES, churn, LTV).
• Strong analytical and stakeholder management skills.

Responsibilities

• Map end-to-end customer journeys across channels and touchpoints.
• Identify pain points and improvement opportunities from qualitative and quantitative insights.
• Support design and implementation of customer experience initiatives.
• Analyze customer feedback data (NPS, CSAT, CES) to identify trends and actions.
• Collaborate with Marketing, Sales, Digital, Operations, and Support to implement CX improvements.
• Develop and track customer experience metrics and dashboards.
• Facilitate workshops and working sessions to gather insights and align stakeholders.
• Contribute to a customer-centric organizational culture and document best practices.

Skills

Customer journey mapping

NPS analysis

Stakeholder management

Data visualization

Cross-functional collaboration

Education

University degree in Administration, Marketing, Engineering or related fields

Tools

Excel

Power BI

Tableau

Job description

Senior Customer Experience (CX) Specialist Argentina

Flexible Work Arrangement
Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
Full time
R70229

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

El Especialista en Customer Experience (CX) es responsable de analizar y mejorar la experiencia del cliente a lo largo de todo el journey, identificando puntos de dolor y oportunidades de mejora, y apoyando el diseño e implementación de iniciativas que aumenten la satisfacción, lealtad y valor para el negocio. Es un modelo de trabajo flexible en Buenos Aires, Argentina.

Las responsabilidades pueden incluir las siguientes y otras tareas pueden ser asignadas:

+ Mapear y analizar los customer journeys end‑to‑end a través de diferentes canales y puntos de contacto
+ Identificar pain points y oportunidades de mejora basadas en insights cualitativos y cuantitativos
+ Apoyar el diseño e implementación de iniciativas orientadas a mejorar la experiencia del cliente
+ Analizar datos de feedback de clientes (por ejemplo NPS, encuestas y otros insights) para identificar tendencias y oportunidades de acción
+ Colaborar con equipos cross‑functional como Marketing, Ventas, Digital, Operaciones y Customer Support para implementar mejoras de experiencia
+ Apoyar el desarrollo y seguimiento de indicadores de experiencia del cliente y dashboards de desempeño
+ Facilitar workshops y sesiones de trabajo para recopilar insights y alinear stakeholders
+ Contribuir al desarrollo de una cultura organizacional centrada en el cliente
+ Documentar procesos, customer journeys y buenas prácticas de experiencia del cliente

Conocimientos y experiencia necesarios:

+ Título universitario en Administración, Marketing, Ingeniería o áreas relacionadas (Ya culminado y con titulo)
+ Tres años de experiencia en Customer Experience (CX), Service Design, Insights de mercado, consultoría o áreas similares
+ Experiencia en customer journey mapping y metodologías de investigación de clientes
+ Conocimiento de métricas de CX como NPS, CSAT, CES, churn, LTV y programas de feedback de clientes
+ Fuertes habilidades analíticas y de resolución de problemas
+ Excelentes habilidades de comunicación y gestión de stakeholders
+ Capacidad para trabajar en entornos cross functional y multiculturales
+ Experiencia con herramientas de CX, frameworks de journey mapping o metodologías de service design
+ Conocimiento de herramientas de análisis y visualización de datos (por ejemplo Excel, Power BI o Tableau)
+ Experiencia facilitando workshops y entrevistas con stakeholders
+ Experiencia en industrias de salud, medtech o sectores altamente regulados es un plus

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.

We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will.

+ Build a better future, amplifying your impact on the causes that matter to you and the world
+ Grow a career reflective of your passion and abilities
+ Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need.

Life‑transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

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