Remote Cx Platform Product Specialist – Growth & Enablement

Siena Ai; Buenos Aires; Hybrid; ARS 600,000 - 1,000,000; Full time

Job summary

Medtronic is seeking an Senior Customer Experience (CX) Specialist in Argentina with 3+ years in CX, service design, or related fields. You will map customer journeys, identify pain points from insights, and partner with Marketing, Sales, Digital, Operations and Support to drive CX improvements.

Strong analytics and stakeholder management are essential. The role emphasizes cross‑functional collaboration, data‑driven decisions, and developing dashboards to monitor CX metrics such as NPS and CSAT

Qualifications

• University degree in Administration, Marketing, Engineering or related fields.
• Three years of CX, Service Design, insights or related experience.
• Experience with customer journey mapping and customer research methodologies.
• Knowledge of CX metrics like NPS, CSAT, CES, churn, LTV and feedback programs.
• Strong analytical and problem‑solving skills; excellent communication and stakeholder management.
• Experience with CX tools, journey mapping frameworks or service design methodologies.
• Experience with data analysis and visualization tools (Excel, Power BI, Tableau).

Responsibilities

• Map and analyze end‑to‑end customer journeys across channels.
• Identify pain points and opportunities using qualitative and quantitative insights.
• Support design and implementation of initiatives to improve CX.
• Analyze customer feedback data (NPS, surveys) to identify trends and actions.
• Collaborate with cross‑functional teams to implement CX improvements.
• Develop and track CX metrics and performance dashboards.
• Facilitate workshops and stakeholder alignment sessions.
• Contribute to developing a customer‑centric culture.
• Document processes, journeys, and CX best practices.

Skills

Customer Experience

NPS CSAT CES

Data analysis

Power BI Tableau

Stakeholder management

Cross-functional collaboration

Spanish fluency

Education

University degree in Administration Marketing Engineering

Tools

Power BI

Tableau

Excel

Job description

Senior Customer Experience (CX) Specialist Argentina

Flexible Work Arrangement
Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
Full time
R70229
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
**A Day in the Life**
El Especialista en Customer Experience (CX) es responsable de analizar y mejorar la experiencia del cliente a lo largo de todo el journey, identificando puntos de dolor y oportunidades de mejora, y apoyando el diseño e implementación de iniciativas que aumenten la satisfacción, lealtad y valor para el negocio. Es un modelo de trabajo flexible en Buenos Aires, Argentina.
**Las responsabilidades pueden incluir las siguientes y otras tareas pueden ser asignadas:**
+ Mapear y analizar los customer journeys end‑to‑end a través de diferentes canales y puntos de contacto
+ Identificar pain points y oportunidades de mejora basadas en insights cualitativos y cuantitativos
+ Apoyar el diseño e implementación de iniciativas orientadas a mejorar la experiencia del cliente
+ Analizar datos de feedback de clientes (por ejemplo NPS, encuestas y otros insights) para identificar tendencias y oportunidades de acción
+ Colaborar con equipos cross‑functional como Marketing, Ventas, Digital, Operaciones y Customer Support para implementar mejoras de experiencia
+ Apoyar el desarrollo y seguimiento de indicadores de experiencia del cliente y dashboards de desempeño
+ Facilitar workshops y sesiones de trabajo para recopilar insights y alinear stakeholders
+ Contribuir al desarrollo de una cultura organizacional centrada en el cliente
+ Documentar procesos, customer journeys y buenas prácticas de experiencia del cliente
**Conocimientos y experiencia necesarios:**
+ Título universitario en Administración, Marketing, Ingeniería o áreas relacionadas (Ya culminado y con titulo)
+ Tres años de experiencia en Customer Experience (CX), Service Design, Insights de mercado, consultoría o áreas similares
+ Experiencia en customer journey mapping y metodologías de investigación de clientes
+ Conocimiento de métricas de CX como NPS, CSAT, CES, churn, LTV y programas de feedback de clientes
+ Fuertes habilidades analíticas y de resolución de problemas
+ Excelentes habilidades de comunicación y gestión de stakeholders
+ Capacidad para trabajar en entornos cross functional y multiculturales
+ Experiencia con herramientas de CX, frameworks de journey mapping o metodologías de service design
+ Conocimiento de herramientas de análisis y visualización de datos (por ejemplo Excel, Power BI o Tableau)
+ Experiencia facilitando workshops y entrevistas con stakeholders
+ Experiencia en industrias de salud, medtech o sectores altamente regulados es un plus
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care