Remote Part-Time Customer Support & Access

Adlatina Group; La Pampa; A distancia; ARS 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Professional development

Collaborative team

Career growth opportunities

Descripción de la vacante

Adlatina Group is seeking a friendly, professional Customer Service Representative to join our team remotely. The ideal candidate will help customers with questions, reservations, and general support while representing the company in a positive, solutions‑focused way.

You will respond via phone, email, chat and other channels; maintain accurate records in CRM; escalate issues as needed; and collaborate with internal teams to ensure seamless service.

Formación

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.

Responsabilidades

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Conocimientos

Communication skills

Customer service

Problem solving

CRM systems

Multitasking

Attention to detail

Teamwork

Bilingual EN/ES

Educación

High school diploma

Herramientas

CRM software

Descripción del empleo

Customer Service Representative - Remote

Department: Customer Experience
Employment Type: Full-Time
Work Arrangement: Remote
Reports To: Customer Service Manager

About the Role

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience.

This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

Key Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in the travel, hospitality, tourism, or service industry.
• Experience with CRM or customer management platforms.
• Bilingual English/Spanish is a plus.
• Experience handling reservations, bookings, or customer accounts is a plus.

What We Offer

• Competitive compensation.
• Training and professional development opportunities.
• Supportive and collaborative team environment.
• Opportunities for career growth.