Remote Customer Experience Specialist

Intercontinental Hotels Group; Rosario; Remote; ARS 350,000 - 500,000; Full time

Benefits offered by this job

Training and professional development

Competitive compensation

Work from home

Career growth opportunities

Job summary

Intercontinental Hotels Group is seeking a Remote Customer Service Representative to respond to customer inquiries across phone, email, and chat channels. You will provide accurate information, assist with reservations and changes, and ensure a positive customer experience from home.

The role emphasizes clear communication, problem solving, and collaboration with internal teams to resolve issues and maintain high service standards.

Qualifications

• High school diploma or equivalent.
• Prior customer service, hospitality, sales, travel or admin experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to inquiries via phone, email, chat and other channels.
• Provide accurate information about products, services, policies and procedures.
• Assist customers with reservations, changes, cancellations and general questions.
• Escalate complex issues to appropriate department or supervisor.

Skills

Customer service

Multilingual (English/Spanish)

CRM systems

Communication

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Intercontinental Hotels Group is seeking a Remote Customer Service Representative to respond to customer inquiries across phone, email, and chat channels. You will provide accurate information, assist with reservations and changes, and ensure a positive customer experience from home.

The role emphasizes clear communication, problem solving, and collaboration with internal teams to resolve issues and maintain high service standards.