Remote Customer Experience Specialist

Pwc; Ciudad de Mendoza; Remote; ARS 45,577,000 - 75,962,000; Full time

Benefits offered by this job

Work from home

Job summary

PwC is seeking a friendly and professional Remote Customer Service Representative to join our Customer Experience team. You will handle inquiries across phone, email, chat, and other channels, delivering accurate information and ensuring a positive customer experience from home.

Responsibilities include assisting with reservations and general requests, resolving issues, and following up to confirm satisfaction.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service, hospitality, sales, travel, or administrative roles preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and records in systems.
• Escalate complex issues to the appropriate department or supervisor.

Skills

Customer service

Communication skills

Multilingual EN/ES

Remote work

CRM software

Education

High school diploma

Tools

CRM software

Job description

PwC is seeking a friendly and professional Remote Customer Service Representative to join our Customer Experience team. You will handle inquiries across phone, email, chat, and other channels, delivering accurate information and ensuring a positive customer experience from home.

Responsibilities include assisting with reservations and general requests, resolving issues, and following up to confirm satisfaction.