Remote Customer Experience Specialist — Luxury Coffee

Stayd Collective; La Pampa; Remote; ARS 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Training opportunities

Team environment

Career growth

Job summary

Stayd Collective is seeking a friendly, professional Customer Service Representative to join our remote team. You will respond to inquiries via phone, email, chat, and help with reservations and general support, representing the company with a positive, solution-oriented attitude.

The ideal candidate has strong verbal and written communication, pays attention to detail, can manage multiple tasks, and works well independently or in a team.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, or administrative roles preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful when handling difficult situations.
• Attention to detail and organizational skills.
• Ability to multitask and prioritize effectively.
• Proficient with computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Email

Job description

Stayd Collective is seeking a friendly, professional Customer Service Representative to join our remote team. You will respond to inquiries via phone, email, chat, and help with reservations and general support, representing the company with a positive, solution-oriented attitude.

The ideal candidate has strong verbal and written communication, pays attention to detail, can manage multiple tasks, and works well independently or in a team.