Premium Coffee Boutique Sales Specialist (Part-Time)

Coinscapture; Ciudad de Mendoza; A distancia; ARS 420.000 - 640.000; Jornada completa

Descripción de la vacante

Coinscapture is seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. The role involves helping people, solving problems, communicating clearly, and delivering a positive customer experience across channels.

This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

Formación

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, or admin preferred.
• Excellent verbal and written communication.
• Problem-solving and customer-focused mindset.
• Ability to stay calm and helpful with difficult customers.
• Strong attention to detail and organization.
• Proficient with computers, email, and CRM systems.
• Ability to work independently and in a team.

Responsabilidades

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Conocimientos

Communication

Interpersonal skills

Problem solving

Multitasking

Detail oriented

Organization

CRM systems

Team player

Independent worker

Proactive attitude

Educación

High school diploma

Herramientas

CRM software

Descripción del empleo

Customer Service Representative - Remote

Department: Customer Experience
Employment Type: Full-Time
Work Arrangement: Remote
Reports To: Customer Service Manager

About the Role

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience.

This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

Key Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.


• Provide accurate information about products, services, policies, and procedures.


• Assist customers with requests, reservations, changes, cancellations, and general questions.


• Resolve customer concerns professionally and efficiently.


• Follow up with customers to ensure their needs have been addressed.


• Maintain accurate customer information and communication records in company systems.


• Escalate complex issues to the appropriate department or supervisor when necessary.


• Coordinate with internal teams to resolve customer requests.


• Maintain a positive, professional, and solution-oriented attitude.


• Meet established customer service, quality, and productivity standards.


• Protect customer confidentiality and follow company policies and procedures.


• Perform other customer service-related duties as assigned.

Qualifications

• High school diploma or equivalent required.


• Previous customer service, hospitality, sales, travel, or administrative experience preferred.


• Excellent verbal and written communication skills.


• Strong interpersonal and problem-solving abilities.


• Professional and friendly attitude.


• Ability to remain calm and helpful when handling difficult situations.


• Strong attention to detail and organizational skills.


• Ability to manage multiple tasks and prioritize effectively.


• Comfortable using computers, email, CRM systems, and other digital tools.


• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in the travel, hospitality, tourism, or service industry.


• Experience with CRM or customer management platforms.


• Bilingual English/Spanish is a plus.


• Experience handling reservations, bookings, or customer accounts is a plus.

What We Offer

• Competitive compensation.


• Training and professional development opportunities.


• Supportive and collaborative team environment.


• Opportunities for career growth.