Remote Customer Service Leader

Apex America; Córdoba; Remote; ARS 39,747,000 - 58,092,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Collaborative team

Career growth

Job summary

Apex America is seeking a friendly, professional Customer Service Representative for a remote role. You will be the primary contact for clients, delivering courteous support, solving problems, and ensuring a positive experience across channels.

The role emphasizes independence, strong communication, and attention to detail while collaborating with internal teams to meet service standards and foster lasting client relationships.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Provide accurate information about products, services, policies and procedures.
• Assist customers with requests, reservations, changes, cancellations and questions.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer information in company systems.
• Escalate complex issues to the appropriate department when needed.
• Meet established customer service, quality and productivity standards.

Skills

Clear communication

Interpersonal skills

Problem solving

Multitasking

Education

High school diploma

Tools

CRM systems

Job description

Apex America is seeking a friendly, professional Customer Service Representative for a remote role. You will be the primary contact for clients, delivering courteous support, solving problems, and ensuring a positive experience across channels.

The role emphasizes independence, strong communication, and attention to detail while collaborating with internal teams to meet service standards and foster lasting client relationships.