Remote Customer Experience & Admin Specialist

Scalesource; Argentina; A distancia; ARS 21.136.000 - 25.363.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Faster Hiring Process

Better Role Matching

Real Upside

US Operators exposure

Real Ownership

Multi-location exposure

Descripción de la vacante

Scalesource is seeking a Customer Service & Administrative Assistant – LATAM to join a fast-moving, remote team. You will own the customer communication lifecycle across multiple locations and manage inbound/outbound channels, appointments, and clean CRM data.

The role requires organization, rapid responses, and handling high daily interactions while maintaining a professional tone. Compensation starts at 1,250 USD/month for 90 days and rises to 1,500 USD/month after.

Formación

• 3+ years of experience in customer-facing or administrative support roles.
• Proven ability to handle 60+ customer interactions per day for at least 6 consecutive months.
• 2+ years of experience with CRM/help desk platforms (Zendesk, HubSpot, Salesforce, ServiceTitan, or similar).
• Availability to work U.S. business hours overlap (minimum 6 hours/day, 5 days/week).
• Strong performance track record: QA 90%+, CSAT 4.5/5+, or ability to pass a top-tier writing and audio assessment.
• Professional home office setup and reliable internet.
• Introductory video submission required as part of the recruitment process.

Responsabilidades

• Own All Customer Communication Channels; Inbound and outbound coverage across phone, email, SMS, and chat. No channel gets left hanging.
• Appointment Management End-to-End; Scheduling, confirmations, reschedules, reminders, and light service recovery handled cleanly across all locations. Ship it.
• CRM / Help Desk Ownership; Notes, tags, statuses, dispositions, and follow-up tasks kept clean and current at all times. No excuses.
• Franchise Admin Support; Handles routine franchise support tasks so location managers and owners stay focused on operations and sales.
• Escalation Management; Billing issues, complaints, franchisee matters, and urgent scenarios handled with a clear SOP and escalation matrix set at onboarding. Get it done.

Herramientas

Zendesk

HubSpot

Salesforce

ServiceTitan

Descripción del empleo

Scalesource is seeking a Customer Service & Administrative Assistant – LATAM to join a fast-moving, remote team. You will own the customer communication lifecycle across multiple locations and manage inbound/outbound channels, appointments, and clean CRM data.

The role requires organization, rapid responses, and handling high daily interactions while maintaining a professional tone. Compensation starts at 1,250 USD/month for 90 days and rises to 1,500 USD/month after.