Remote Community Manager: Customer Support & Moderation

Confidencial; Buenos Aires; A distancia; ARS 30.473.830 - 40.631.774; Jornada completa

Descripción de la vacante

Confidencial is seeking a Community Manager to support customers remotely in Latin America. The role focuses on moderating online communities, resolving issues, and maintaining a positive, safe environment while engaging users.

Ideal candidates have experience in customer support and community management, with strong English communication skills and the ability to work effectively in a fast-paced remote setting.

Formación

• Experience in customer support and community moderation.
• Excellent written and verbal English communication skills.
• Strong conflict resolution and de-escalation abilities.
• Great organization and time management.
• Ability to multitask in a fast-paced remote environment.
• Proactive attitude and strong attention to detail.

Responsabilidades

• Moderate online communities and maintain a respectful environment.
• Respond to customer questions and resolve issues professionally.
• De-escalate conflicts and manage difficult conversations.
• Develop engagement initiatives to strengthen community participation.
• Share community feedback with internal teams.
• Manage multiple conversations efficiently in a remote environment.
• Communicate clearly across written and verbal channels.

Conocimientos

Customer support

Community moderation

English communication

Conflict resolution

Time management

Remote work multitasking

Descripción del empleo

Confidencial is seeking a Community Manager to support customers remotely in Latin America. The role focuses on moderating online communities, resolving issues, and maintaining a positive, safe environment while engaging users.

Ideal candidates have experience in customer support and community management, with strong English communication skills and the ability to work effectively in a fast-paced remote setting.