Remote Collections & Client Services Specialist

New Frontier Immigration Law; Buenos Aires; Remote; ARS 15,212,000 - 18,593,000; Full time

Job summary

New Frontier Immigration Law, a mid-sized US law firm focused on humanitarian-based immigration, seeks a Customer Service Representative to join the Collections Team. You will manage overdue client accounts, make proactive outbound contacts, and ensure accurate recordkeeping.

Responsibilities include inbound support, payment processing in Filevine and Invoiced, documenting outcomes, negotiating settlements, and reporting daily activity.

Qualifications

• Excellent customer service, communication, and interpersonal skills.
• Solid understanding of company fees and payment systems, including Invoiced and Filevine.
• Strong attention to detail and commitment to same-day documentation.
• Ability to work under pressure, manage competing priorities, and meet daily deadlines.
• Strong time management skills and ability to work independently or as part of a team.
• Ability to manage and handle multiple tasks simultaneously without loss of accuracy.

Responsibilities

• Make outbound calls to overdue clients from the assigned account list - document the outcome of every contact in Filevine same day, without exception.
• Process phone payments for inbound and outbound payment calls - collect via approved methods, confirm receipt, and document in both Filevine and Invoiced.
• Log all payments in the daily payment tracker before end of business - zero missed entries.
• Update the overdue client list in real time - tracking contacts made, payments received, promises to pay, and resolved accounts.
• Manage client accounts by preparing contracts, applying payments accurately, setting up and maintaining payment plans, processing payment arrangements, and keeping account records current.
• Answer general inbound calls from existing clients - triage and resolve where possible, route when out of scope, and maintain a target answer rate of 80% or higher.
• Negotiate debt recovery amounts and take measures to support timely payment collection.
• Resolve client account concerns with professionalism and clear communication throughout.
• Report collection activity daily and contribute to team strategies for debt recovery.
• Process refunds and offboard clients following company procedures when assigned.
• Comply with all company policies, procedures, and client communication standards.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Time management

Tools

Invoiced

Filevine

Job description

New Frontier Immigration Law, a mid-sized US law firm focused on humanitarian-based immigration, seeks a Customer Service Representative to join the Collections Team. You will manage overdue client accounts, make proactive outbound contacts, and ensure accurate recordkeeping.

Responsibilities include inbound support, payment processing in Filevine and Invoiced, documenting outcomes, negotiating settlements, and reporting daily activity.