Remote Business Applications Manager — Lead User Care

World Business Lenders, Llc; Buenos Aires; Remote; ARS 181,906,000 - 272,860,000; Full time

Benefits offered by this job

Paid time off

Fully remote work

Compensation in USD

Job summary

World Business Lenders, Llc in a fully remote role seeks a Business Applications Manager to lead the Customer Care organization serving users of the company's internally developed applications. Reporting to the CIO, the role manages five Application Advocate Analysts and establishes practices for application advocacy, user support, adoption, and lifecycle coordination.

The position blends business and technical fluency, translating between users, business leaders, and technical teams to ensure

Qualifications

• 8+ years of experience in business applications or related fields.
• 3+ years of people leadership experience.
• Experience leading remote teams and setting service standards.
• Experience coordinating requirements, testing, releases, and user enablement.

Responsibilities

• Lead the Customer Care organization for internal applications.
• Manage five Application Advocate Analysts.
• Own the application advocacy operating model and roadmap.
• Coordinate lifecycle activities including testing and releases.
• Ensure user adoption and effective issue communication.

Skills

Team leadership

Remote collaboration

Requirements gathering

User enablement

English communication

Education

Not required degree

Tools

Release Management

Application Operations

Data Integration

Troubleshooting

Job description

World Business Lenders, Llc in a fully remote role seeks a Business Applications Manager to lead the Customer Care organization serving users of the company's internally developed applications. Reporting to the CIO, the role manages five Application Advocate Analysts and establishes practices for application advocacy, user support, adoption, and lifecycle coordination.

The position blends business and technical fluency, translating between users, business leaders, and technical teams to ensure