Business Applications Manager

World Business Lenders, Llc; Buenos Aires; Remote; ARS 181,906,000 - 272,860,000; Full time

Benefits offered by this job

Paid time off

Fully remote work

Compensation in USD

Job summary

World Business Lenders, Llc in a fully remote role seeks a Business Applications Manager to lead the Customer Care organization serving users of the company's internally developed applications. Reporting to the CIO, the role manages five Application Advocate Analysts and establishes practices for application advocacy, user support, adoption, and lifecycle coordination.

The position blends business and technical fluency, translating between users, business leaders, and technical teams to ensure

Qualifications

• 8+ years of experience in business applications or related fields.
• 3+ years of people leadership experience.
• Experience leading remote teams and setting service standards.
• Experience coordinating requirements, testing, releases, and user enablement.

Responsibilities

• Lead the Customer Care organization for internal applications.
• Manage five Application Advocate Analysts.
• Own the application advocacy operating model and roadmap.
• Coordinate lifecycle activities including testing and releases.
• Ensure user adoption and effective issue communication.

Skills

Team leadership

Remote collaboration

Requirements gathering

User enablement

English communication

Education

Not required degree

Tools

Release Management

Application Operations

Data Integration

Troubleshooting

Job description

Business Applications Manager

Internal Customer Care and Application Advocacy

• Reports to: Chief Information Officer
• Department: Information Operations - Customer Care
• Location: Fully remote; open to qualified international candidates
• Work schedule: U.S. Eastern business hours

• Supervisory responsibility: Five Application Advocate Analysts initially

Position Summary

The Business Applications Manager leads the Customer Care organization serving users of the company's internally developed applications.

Reporting to the CIO, this role manages five Application Advocate Analysts and establishes consistent practices for application advocacy, user support, adoption, and lifecycle coordination.

The position requires technical fluency, but is not a software-development role; its focus is translating between users, business leaders, and technical teams so applications meet user needs and deliver measurable value.

• Role Expectations
  • Personally lead requirements discovery, resolve complex user issues within the application-support remit, and manage significant rollouts; engineering teams retain ownership of underlying software repairs. Balance regular direct delivery with hiring, coaching, delegation, and performance management; adjust that balance to business needs and team maturity.
• Working Arrangements
  • This fully remote position is open internationally. The employee must work U.S. Eastern business hours and maintain a dependable professional remote-work environment; occasional additional availability may be required for critical releases or incidents.

Core Responsibilities

• Lead Customer Care
  • Manage, coach, and develop five Application Advocate Analysts; set clear service and performance standards.
  • Allocate advocate coverage based on application size, complexity, risk, and demand, with clear escalation paths and continuity plans.
  • Own the application advocacy operating model and resource plan; hire, assess performance, develop advocates, and build succession and coverage for critical applications. Maintain regular hands-on involvement in priority delivery.
• Coordinate the Application Lifecycle
  • Organize user needs, requirements, and feedback for the designated product owner or business sponsor, who approves priorities, roadmap decisions, and business acceptance. Coordinate testing readiness, releases, and user enablement with technical teams.
  • Track delivery, adoption, application health, risks, and team capacity; elevate material issues to the CIO and relevant product or technical owner. Coordinate remediation follow-through; technical teams own investigation and resolution of underlying failures.
  • Build trusted relationships with business leaders; turn recurring user problems into evidence-based improvement proposals for product owners, with clear impact and follow-through.
• Support Users and Adoption
  • Maintain reliable channels for questions, requests, incidents, feedback, and escalation, with timely communication and follow-up. Own user-facing issue communication and route technical failures to the accountable engineering team; keep the designated product owner informed.
  • Coordinate documentation, training, and adoption activities, using feedback and support trends to identify recurring issues and improvement opportunities.
  • Lead application readiness and adoption plans with business and technical teams; identify barriers to effective use and measure whether training and process changes resolve them.

Education

• Relevant education or professional training is valued; demonstrated technical capability, leadership, and delivery experience are the primary qualifications. A degree is not mandatory.

Required Experience

• Eight or more years of relevant experience in business applications, application operations, business systems, or internal customer success, including at least three years of people leadership.
• Demonstrated experience leading and coaching a remote team, establishing practical service standards, and improving user support and adoption for production applications. Demonstrated success building or materially improving a function or production capability and making prioritization decisions with senior business leaders. Recent hands-on delivery experience is required.
• Experience coordinating requirements, testing, releases, user enablement, and ongoing support across business, product, and engineering teams, with clear prioritization and approval boundaries.

Technical Skills

• Business Applications, Application Operations, Business Systems, Production Applications, Requirements Gathering, Testing, Release Management, User Enablement, Application Support, Workflows, Integrations, Data Flows, Defect Management, Technical Troubleshooting, Production Delivery.

Soft Skills

• Technical fluency sufficient to understand workflows, integrations, data flows, defects, and delivery constraints, with strong analytical and English communication skills.

Preferred Background / Industry Experience

• Experience in lending or financial services, business-user support, and data reconciliation preferred.

What We Offer

Compensation in USD.

Benefitsinclude paid time off (PTO).

Work Environment:Fully remote work environment.