Application Advocate Analyst

World-Business-Lenders,-LL; Buenos Aires; Teletrabalho; ARS 136 254 000 - 196 812 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off (PTO)

Fully remote work environment

USD compensation

Resumo da oferta

World Business Lenders (WBL) is seeking an Application Advocate to own the end-to-end lifecycle of an internally developed software application. You will serve as the primary bridge between users, business leadership, technology teams, and other stakeholders, ensuring alignment with strategic goals.

Responsibilities include roadmap ownership, requirements gathering, backlog prioritization, delivery coordination, testing readiness, adoption, and ongoing performance.

Qualificações

• Bachelor's degree in IT, IS, CS, business administration, or related field.
• Must be available Monday–Friday, 9:00 AM–6:00 PM Eastern Time.
• Resume must be submitted in English to be considered.

Responsabilidades

• Serve as the primary point of accountability for the application throughout its lifecycle.
• Gather and document user needs, business rules, requirements, and acceptance criteria.
• Maintain the backlog and recommend priorities based on value, urgency, risk, effort, and company objectives.
• Coordinate testing and release readiness, and confirm documentation, training, and support are in place.
• Coordinate adoption activities and monitor usage and business value.
• Monitor application performance, incidents, and maintenance needs.

Conhecimentos

Requirements gathering

Backlog management

Stakeholder communication

Delivery coordination

Formação académica

Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field

Descrição da oferta de emprego

Overview

• World Business Lenders (WBL) is a privately held portfolio lender specializing in real estate-secured business loans for underserved businesses. WBL operates with a fully remote, multinational workforce and an experienced executive leadership team.
• Typically, the work schedule is from 9:00 AM to 6:00 PM Eastern Time, Monday through Friday, though additional hours may be required based on business needs.

AbouttheRole

• The Application Advocate is accountable for the end-to-end lifecycle and business success of an internally developed software application. The role serves as the primary connection between users, business leadership, technology teams, and other stakeholders.
• The Application Advocate owns the application’s roadmap, requirements, delivery coordination, release readiness, adoption, ongoing performance, and continuous improvement. The Application Advocate is accountable for ensuring that the right work is identified, prioritized, delivered, adopted, and maintained, although other teams may perform the underlying development, testing, training, support, or infrastructure work.

Core Responsibilities

1. Application Strategy and Ownership

• Serve as the primary point of accountability for the application throughout its lifecycle.

2. Requirements and Prioritization

• Gather and document user needs, business rules, requirements, and acceptance criteria.
• Maintain the backlog and recommend priorities based on value, urgency, risk, effort, and company objectives.
• Obtain business-sponsor approval for material requirements and policy decisions.

3. Delivery Coordination

• Coordinate developers, users, vendors, and other contributors.
• Track scope, milestones, dependencies, risks, and decisions.
• Report progress and elevate delays, conflicts, or resource needs.

4. Testing and Release Readiness

• Coordinate testing and business acceptance.
• Confirm that documentation, training, support, security, and operational preparations are complete.
• Recommend whether releases are ready to proceed and track post-release issues.

5. Adoption and Value Realization

• Coordinate communications, training, and user support.
• Monitor usage, feedback, and achievement of intended business outcomes.
• Identify and address adoption or performance gaps.

6. Operations and Maintenance

• Monitor application performance, incidents, support requests, defects, and recurring problems.
• Recommend priorities for maintenance, technical debt, and enhancements.
• Keep application, support, continuity, and recovery documentation current.

7. Risk and Governance

• Coordinate required security, legal, compliance, audit, and internal-control reviews.
• Track risks, vulnerabilities, findings, and remediation commitments.
• Regularly report application health, delivery status, adoption, business value, and unresolved issues.

Education

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field.

Work Requirements

• Must be available to work Monday–Friday, 9:00 AM – 6:00 PM Eastern Time.
• Must have a stable internet connection and professional remote working setup.
• Resume must be submitted in English to be considered.

What We Offer

Compensation in USD.

Benefits include paid time off (PTO).

Work Environment:Fully remote work environment.