Remote Bilingual Paralegal & Client Services Specialist

Virtustant; Córdoba; Remote; ARS 20,283,000 - 27,044,000; Full time

Benefits offered by this job

Week between Christmas and New Year’s—

Public holidays off (paid)

Comprehensive training program

Mentorship and collaboration

Career advancement paths

Home office stipend

Job summary

Political Asylum Lawyers is a Houston-based immigration law firm focused on asylum cases. We help immigrants all over the United States secure their futures here through asylum, combining exceptional standards with deep respect for the human reality behind every case.

Our work changes lives. The standards we maintain, the discipline behind our work, and the way we show up every day can determine whether someone is able to stay safe and build a stable future in the United States.

Qualifications

• Experience preparing immigration applications is preferred but not required.
• Commitment to the firm’s mission of helping immigrants secure their future in the United States through asylum.
• Fluent in Spanish and English.
• Tech-focused skills and eagerness to learn new online systems and procedures.
• Outstanding communication and interpersonal skills.
• Empathetic and able to communicate with clients under significant stress.
• Works well under pressure.
• Organized, detail-oriented, and able to perform at a high level with minimal supervision.
• Able to keep track of tasks and meet deadlines.

Responsibilities

• Work closely with attorneys, paralegals, and other staff in serving clients.
• Serve as the firm’s main point of contact with clients, supporting attorneys and paralegals in engaging clients throughout the representation.
• Serve as the bridge between clients and the legal team: surface client questions and concerns to attorneys and paralegals, and relay guidance back to clients clearly.
• Return phone calls and reply to emails from clients and potential clients.
• Proactively provide status updates so clients always understand where their case stands and what comes next, rather than only responding when contacted.
• Set and manage clear expectations with clients about timelines, the process, and what will be required of them at each stage.
• Work with clients to ensure they perform tasks designated for them in developing their cases.
• Proactively identify clients who are disengaged, confused, or at risk of missing a step in their case, and intervene before it becomes a problem.
• Coordinate case logistics: scheduling appointments and preparation sessions, sending reminders, and following up to keep clients engaged.
• Proactively manage cases to ensure deadlines are met.
• Maintain tracking systems specifically built to catch clients before they fall through the cracks, not just to track deadlines.
• Compile and submit filings to immigration agencies.
• Perform administrative tasks as assigned.
• Contribute to the development and improvement of company protocols and processes.

Skills

Spanish-English fluency

Excellent communication

Empathy

Detail-oriented

Organized

Job description

Political Asylum Lawyers is a Houston-based immigration law firm focused on asylum cases. We help immigrants all over the United States secure their futures here through asylum, combining exceptional standards with deep respect for the human reality behind every case.

Our work changes lives. The standards we maintain, the discipline behind our work, and the way we show up every day can determine whether someone is able to stay safe and build a stable future in the United States.