Remote Bilingual Customer Support Associate (EN/ES)

Valatam; Comisión de Fomento de Perú; Remote; ARS 37,150,000 - 55,725,000; Full time

Benefits offered by this job

Competitive compensation

Year-end bonuses

Paid U.S. holidays

Health stipend

Wellness allowance

Virtual team events

Annual celebrations

Job summary

Valatam is seeking a Junior Bilingual Customer Service Representative to join our remote team. This 100% remote, entry-level, full-time position is open to candidates located anywhere in Latin America.

You will be the primary contact for routine inquiries across channels and help with basic account updates, general questions, and standard troubleshooting, while staying proactive and accurate.

Qualifications

• Bilingual English and Spanish required.
• 1–2 years in administration or virtual assistance.
• Familiar with Google Workspace or Microsoft Office.

Responsibilities

• Respond to routine inquiries via phone, email, and live chat.
• Assist with basic account updates and generic troubleshooting.

Skills

Fluent English

Spanish

Administrative experience

Google Workspace

Microsoft Office

Communication skills

Problem solving

Education

Bachelor's or Associate's degree preferred

Tools

Google Workspace

Microsoft Office

Job description

Valatam is seeking a Junior Bilingual Customer Service Representative to join our remote team. This 100% remote, entry-level, full-time position is open to candidates located anywhere in Latin America.

You will be the primary contact for routine inquiries across channels and help with basic account updates, general questions, and standard troubleshooting, while staying proactive and accurate.