Remote Bilingual Customer Advocate (EN/ES)

Toloka Ai; Ciudad de Mendoza; Remote; ARS 600,000 - 900,000; Full time

Benefits offered by this job

Work from home

Job summary

Toloka Ai in Argentina is seeking a Remote Customer Service Representative to elevate client interactions from home with enthusiasm and professionalism.

You will serve as the primary liaison for inquiries about insurance sales, benefits administration, and general accounts, while identifying new sales opportunities. This paid role emphasizes training and development, empowering you to enhance customer satisfaction and contribute to client engagement strategies.

Qualifications

• Experience in outside/retail sales or telemarketing with client interaction.
• Multilingual communication and strong negotiation skills.
• Familiarity with sales administration and data interpretation.
• Insurance sales or benefits administration knowledge is a plus.
• HIPAA compliance awareness and handling sensitive information.

Responsibilities

• Act as the main liaison for clients through multiple channels.
• Handle inquiries related to insurance sales, benefits, and general account questions.
• Conduct outbound telemarketing to promote services and identify new opportunities.
• Negotiate terms and solutions that align with company policies.
• Support sales administration tasks: processing documents, updating records, tracking interactions.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing to enhance client engagement and retention.

Skills

Outside sales

Retail sales

Telemarketing

Negotiation

Multilingual

Communication skills

Data interpretation

HIPAA knowledge

Tools

CRM software

Job description

Toloka Ai in Argentina is seeking a Remote Customer Service Representative to elevate client interactions from home with enthusiasm and professionalism.

You will serve as the primary liaison for inquiries about insurance sales, benefits administration, and general accounts, while identifying new sales opportunities. This paid role emphasizes training and development, empowering you to enhance customer satisfaction and contribute to client engagement strategies.