Remote AI Implementation & Customer Success Manager

Getwingapp; Argentina; A distancia; ARS 120.729.000 - 166.003.000; Jornada completa

Descripción de la vacante

Central is seeking an Implementation & Customer Success Manager to lead end-to-end onboarding, workflow configuration, and integrations, ensuring customers derive maximum value from our AI agents. You will guide implementation from signing through launch, adoption, renewal, and expansion, while advocating for customer success across teams.

Key responsibilities include onboarding sessions, troubleshooting, building playbooks for recurring issues, and expanding revenue opportunities.

Formación

• 3+ years in implementation, onboarding, technical account management, or customer success at a B2B software company.
• Experience managing a book of customers or implementations directly.
• Proven ability to configure software solutions, including workflow builders, automation tools, and integrations.
• Hands-on experience with telephony, EHRs, APIs, or workflow automation tools.

Responsabilidades

• Own customers end to end, managing the journey from signed contract through implementation, launch, adoption, renewal, and expansion.
• Take new customers live by configuring workflows, call forwarding, prompts, and integrations, testing the customer experience before launch.
• Configure AI agents, building and improving prompts, workflows, and integrations as the product evolves.
• Run integrations with systems such as athenahealth, Brightree, and NexHealth by obtaining API credentials and debugging permissions.
• Engage with customers through onboarding calls, implementation sessions, and troubleshooting to maintain proactive communication.

Conocimientos

English communication

Customer success

Problem solving

Telephony/EHRs/APIs

Herramientas

Jira

athenahealth

Availity

Brightree

NexHealth

Stripe

Slack

Descripción del empleo

Central is seeking an Implementation & Customer Success Manager to lead end-to-end onboarding, workflow configuration, and integrations, ensuring customers derive maximum value from our AI agents. You will guide implementation from signing through launch, adoption, renewal, and expansion, while advocating for customer success across teams.

Key responsibilities include onboarding sessions, troubleshooting, building playbooks for recurring issues, and expanding revenue opportunities.