Regional IT Support Specialist, Americas

Abacum; Buenos Aires; Presencial; ARS 67.801.000 - 113.001.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity package

Vacation policy

Medical Insurance

L&D budget

Meditopia access

Language courses (English/Spanish)

Descripción de la vacante

Abacum seeks an IT support specialist to be the first dedicated hire in the Americas region. You will own hardware, software, account access, and connectivity across JumpCloud, Google Workspace, Slack, Atlassian, and Bitwarden, while shaping documentation and SOPs for scale.

You’ll resolve issues quickly, communicate clearly, and collaborate with the People team to ensure smooth daily operations for a growing global company.

Formación

• Hands-on IT experience in a help desk or IT support role.
• Able to explain technical issues clearly to non-technical colleagues.
• Comfortable working in a fast-paced startup with evolving processes.
• Fast learner who picks up new tools quickly.
• Fluency with JumpCloud, Jira, Slack, and Google Workspace.
• Capable of basic troubleshooting across macOS and Windows.
• Fluent English for day-to-day support and calls.

Responsabilidades

• Serve as the first contact for employee IT issues across Americas timezones.
• Onboard and offboard users and devices, ensuring access on day one and revocation when needed.
• Manage device enrollment, patching, and policy compliance.
• Follow up on devices drifting from policy; act proactively.
• Administer access in JumpCloud, Google Workspace, Slack, Atlassian, Bitwarden with least-privilege.
• Translate tech issues into plain language for non-tech colleagues.
• Document recurring issues and maintain knowledge base and SOPs.
• Maintain IT asset inventory including shipping, returns, and regional stock levels.
• Support basic security hygiene like password resets and MFA enrollment.
• Escalate complex issues to manager/vendors and stay with them until resolved.

Conocimientos

Hands-on IT support

Clear explainer

Ambiguity tolerance

Fast learner

JumpCloud

Atlassian Jira

Slack

Google Workspace

Cross-platform troubleshooter

Fluent English

Herramientas

JumpCloud

Atlassian Jira

Slack

Google Workspace

Descripción del empleo

Abacum seeks an IT support specialist to be the first dedicated hire in the Americas region. You will own hardware, software, account access, and connectivity across JumpCloud, Google Workspace, Slack, Atlassian, and Bitwarden, while shaping documentation and SOPs for scale.

You’ll resolve issues quickly, communicate clearly, and collaborate with the People team to ensure smooth daily operations for a growing global company.