Plumbing Dispatch Specialist — Housecall Pro Expert

CS Outsource; Argentina; Remote; ARS 25,414,000 - 42,357,000; Full time

Job summary

CS Outsource is seeking a proactive Home Services Virtual Assistant for a busy home services business. The ideal candidate has hands-on plumbing industry experience, can manage service appointments, dispatch technicians, and use Housecall Pro to keep records and schedules accurate.

You will handle customer communications, coordinate scheduling, and ensure daily workflows run smoothly. This role suits someone who understands field service processes, communicates clearly in English, and can work

Qualifications

• Experience in home services or plumbing.
• Familiarity with scheduling and dispatching.
• Proficient in Housecall Pro or similar field service software.
• Strong verbal and written English communication.

Responsibilities

• Handle incoming calls and customer inquiries professionally.
• Schedule plumbing service appointments and coordinate technician availability.
• Dispatch technicians based on job requirements.
• Use Housecall Pro to manage appointments, update customer records, and track service schedules.
• Follow up with customers regarding appointments and service updates.
• Coordinate communication between customers and field technicians to minimize scheduling conflicts.
• Maintain organized records and assist with reports and administrative tasks.
• Ensure service requests are properly documented, scheduled, and followed through to completion.

Skills

Customer communication

Scheduling

Housecall Pro

English communication

Tools

Housecall Pro

Job description

CS Outsource is seeking a proactive Home Services Virtual Assistant for a busy home services business. The ideal candidate has hands-on plumbing industry experience, can manage service appointments, dispatch technicians, and use Housecall Pro to keep records and schedules accurate.

You will handle customer communications, coordinate scheduling, and ensure daily workflows run smoothly. This role suits someone who understands field service processes, communicates clearly in English, and can work