Home Services Specialist

CS Outsource; Comisión de Fomento de Perú; Remote; ARS 36.896.000 - 64.569.000; Vollzeit

Zusammenfassung

CS Outsource is seeking a proactive Home Services Virtual Assistant to support the daily operations of a plumbing-focused home services business. The role emphasizes scheduling, customer communication and administrative tasks. You will manage service appointments, dispatch technicians, and use Housecall Pro to keep records accurate and up-to-date.

Fluency in English and strong organization are essential. This remote role is ideal for someone who understands home services workflows and can keep

Qualifikationen

• Hands-on experience in plumbing or home services.
• Practical experience using Housecall Pro is required.
• Strong English communication, written and verbal.
• Excellent organizational and time-management skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Aufgaben

• Handle incoming calls and customer inquiries professionally.
• Schedule plumbing service appointments, coordinate technician availability, and dispatch technicians.
• Use Housecall Pro to manage appointments, update customer records, and track service schedules.
• Follow up with customers regarding appointments and service updates.
• Coordinate service scheduling and field workflows to minimize conflicts.
• Maintain organized records and assist with reports and administrative tasks.
• Ensure service requests are properly documented, scheduled, and completed.

Kenntnisse

English communication

Organizational skills

Time management

Multitasking

Customer-focused mindset

Problem solving

Tools

Housecall Pro

Jobbeschreibung

We are looking for a proactive, organized, and customer-focused Home Services Virtual Assistant to support the daily operations of a home services business. The ideal candidate will have hands-on experience in the plumbing industry, be comfortable managing service appointments and dispatching technicians, and have practical experience using Housecall Pro.

This role is ideal for someone who understands home services workflows and can keep scheduling, customer communication, and administrative tasks running smoothly.

Key Responsibilities

Customer Communication: Handle incoming calls and customer inquiries professionally, providing timely information and assistance.

Scheduling & Dispatching: Schedule plumbing service appointments, coordinate technician availability, and dispatch technicians based on job requirements.

Housecall Pro Management: Use Housecall Pro to manage appointments, update customer records, maintain accurate job information, and track service schedules.

Customer Follow-Ups: Follow up with customers regarding appointments, service updates, and other relevant matters.

Service Coordination: Communicate with customers and field technicians to ensure smooth daily operations and minimize scheduling conflicts.

Administrative Support: Maintain organized records, update operational information, and assist with reports and other administrative tasks.

Workflow Management: Help ensure service requests are properly documented, scheduled, and followed through to completion.

Requirements

Previous hands-on experience in the plumbing industry or a home services business.

Practical experience using Housecall Pro is required.

Understanding of service scheduling, technician dispatching, and field service workflows.

Strong verbal and written English communication skills.

Excellent organizational and time-management skills.

Ability to multitask, prioritize requests, and work efficiently in a fast-paced environment.

A customer-focused mindset with strong problem-solving skills.

Ability to work independently and take ownership of assigned responsibilities.

Who We're Looking For

We need someone who understands how a home services business operates, not just a general administrative assistant. The ideal candidate can confidently manage customer inquiries, coordinate technicians, maintain accurate records in Housecall Pro, and help keep daily service operations organized.