Player-First iGaming Support Specialist

BetWarrior; Buenos Aires; On-site; ARS 1,339,000 - 2,678,000; Full time

Job summary

BetWarrior is seeking a Customer Care Executive in Buenos Aires to deliver outstanding multi-channel support for our iGaming customers. You will handle chats, phone calls, and emails with speed, empathy, and accuracy, ensuring high satisfaction and rapid issue resolution.

You'll collaborate with Fraud, Payments, Marketing and CRM teams to stay aligned with product offerings, policies, and campaigns, while meeting quality and productivity KPIs in a fast-growing environment.

Qualifications

• Customer care experience handling high-volume interactions across chat, phone, and email.
• Proven ability to work under pressure with fast response times.
• Empathy and a customer-centric approach with strong communication skills.
• Willingness to work rotating shifts, including nights.

Responsibilities

• Handle a high volume of interactions across live chat, phone, and email.
• Resolve customer concerns with fast, accurate responses.
• Collaborate with Fraud, Payments, Marketing to align on policies.
• Maintain KPIs for quality and productivity.
• Develop knowledge of BetWarrior products and promotions.

Skills

Customer service

Multitasking

Communication

Empathy

Stress management

Shift work

Job description

BetWarrior is seeking a Customer Care Executive in Buenos Aires to deliver outstanding multi-channel support for our iGaming customers. You will handle chats, phone calls, and emails with speed, empathy, and accuracy, ensuring high satisfaction and rapid issue resolution.

You'll collaborate with Fraud, Payments, Marketing and CRM teams to stay aligned with product offerings, policies, and campaigns, while meeting quality and productivity KPIs in a fast-growing environment.