Payments Client Success & Advisory Manager

JPMorgan Chase & Co.; Buenos Aires; On-site; ARS 1,200,000 - 1,800,000; Full time

Job summary

JPMorgan Chase & Co. in Buenos Aires seeks a Client Service Account Manager in the Payments team to support a portfolio of large corporate and financial institution clients, helping them utilize Payments Products and Services effectively.

You will serve as the client’s primary advisor and central point of resolution for service issues, identify product gaps, and collaborate with internal teams to drive growth and risk-aware operations.

Qualifications

• Minimum 4 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication in an organized, clear and confident manner.
• Manages time effectively in a fast paced environment; balancing priorities and deliver on commitments.
• Ability to partner with internal colleagues and external clients.
• Applies sound judgment during the decision making process; evaluates risk factors.
• Ability to be flexible with working hours and utilize virtual connectivity tools.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making.
• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues.
• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal/regulatory/cyber changes.

Skills

4+ years experience

Treasury Services knowledge

Oral and written communication

Time management

Client relationship management

Risk awareness

Flexibility with working hours

Job description

JPMorgan Chase & Co. in Buenos Aires seeks a Client Service Account Manager in the Payments team to support a portfolio of large corporate and financial institution clients, helping them utilize Payments Products and Services effectively.

You will serve as the client’s primary advisor and central point of resolution for service issues, identify product gaps, and collaborate with internal teams to drive growth and risk-aware operations.