Payments Client Success & Solutions Manager

JPMorganChase; Municipio de Rincón de los Sauces; Presencial; ARS 106.312.000 - 151.874.000; Jornada completa

Descripción de la vacante

J.P. Morgan is seeking a Client Service Account Manager within the Payments team to support a portfolio of large corporate and financial institution clients, ensuring effective use of Payments Products and Services.

You will act as the central advisor and resolution point, collaborating with internal and external partners to identify gaps and opportunities, while upholding risk policies and regulatory changes. This role is based with our Payments operations in Argentina.

Formación

• Minimum 4 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication in an organized, clear and confident manner.
• Manages time effectively in a fast paced environment; balancing competing priorities and deliver on commitments.
• Ability to partner with internal colleagues and external clients.
• Applies sound judgment during the decision making process; evaluates risk factors.
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise.

Responsabilidades

• Act as key advisor to the client, providing advice and consultation on decision making
• Act as client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Use product knowledge to recommend and participate in product enhancements and service delivery plans
• Convey complex ideas and client issues with confidence
• Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal/regulatory/cyber changes

Conocimientos

4+ years experience

Treasury Services knowledge

Strong communication

Time management

Stakeholder collaboration

Risk judgment

Flexible hours / virtual tools

Descripción del empleo

J.P. Morgan is seeking a Client Service Account Manager within the Payments team to support a portfolio of large corporate and financial institution clients, ensuring effective use of Payments Products and Services.

You will act as the central advisor and resolution point, collaborating with internal and external partners to identify gaps and opportunities, while upholding risk policies and regulatory changes. This role is based with our Payments operations in Argentina.