Client Service Analyst: Trade Support & Insights

Testing Site - JPMC; Argentina; On-site; ARS 800,000 - 1,200,000; Full time

Job summary

JPMorganChase in Argentina seeks a Client Service Analyst to join our service center and deliver exceptional customer service and operational excellence. You will support clients in executing trades, confirm terms, resolve disputes, and collaborate with internal teams to mitigate conflicts while maintaining controls.

You will apply knowledge of our derivatives products to resolve issues, improve client relationships, and drive process improvements in a fast-paced environment.

Qualifications

• Experience in customer service operations with a focus on transaction processing.
• Proven ability to build productive relationships with internal stakeholders to drive outcomes.
• Strong problem-solving skills to improve operational efficiency.

Responsibilities

• Address client inquiries and troubleshoot issues, applying understanding of procedures and deadlines for trades.
• Ensure clients pre-affirm trades and match the legal terms within required deadlines.

Skills

Customer service

Transaction processing

Stakeholder relations

Job description

JPMorganChase in Argentina seeks a Client Service Analyst to join our service center and deliver exceptional customer service and operational excellence. You will support clients in executing trades, confirm terms, resolve disputes, and collaborate with internal teams to mitigate conflicts while maintaining controls.

You will apply knowledge of our derivatives products to resolve issues, improve client relationships, and drive process improvements in a fast-paced environment.