Proactive Client Engagement & Service Innovation Associate

JPMorgan Chase & Co.; Buenos Aires; Presencial; ARS 106.057.000 - 166.662.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Buenos Aires seeks a Service Innovation & Client Engagement Associate to drive multi‑workstream initiatives that improve proactive client engagement, consistency, and scalability across Global GCB Client Service.

You will develop client‑meeting materials, playbooks, and triggers to deepen relationships and support growth. You will also help define future‑state capabilities, including AI-assisted preparation, standardized content, workflow orchestration, outcomes

Formación

• 3+ years of experience in strategy, business management, consulting, client service, product, operations, program delivery, or a related field.
• Demonstrated ability to independently manage workstreams and deliver high-quality outputs in a complex, matrixed environment.
• Strong analytical and structured problem-solving skills, with the ability to translate data and stakeholder input into clear recommendations.
• Excellent written and verbal communication skills, including experience developing presentations and materials for senior audiences.
• Strong project management, organization, and prioritization skills with attention to detail and follow-through.
• Ability to build relationships, influence stakeholders, and drive alignment without direct authority.
• Bachelor's degree or equivalent experience.

Responsabilidades

• Own defined workstreams across the proactive engagement and future-state capabilities agenda, establishing plans, milestones, dependencies, risks, and measures of success.
• Develop globally consistent client-meeting materials, briefing templates, discussion guides, and follow-up tools that help service teams deliver consultative, insight-led conversations.
• Design and test the near-term engagement model, including client selection, engagement triggers, preparation requirements, meeting formats, roles, governance, and outcome tracking.
• Partner with regional service leaders and frontline teams to gather feedback, incorporate regional needs, and translate pilot learnings into repeatable standards and playbooks.
• Define business requirements and user journeys for future-state capabilities spanning client insights, recommendations, AI-assisted preparation, workflow, action management, and measurement.
• Coordinate with Product, Technology, Data, Operations, and Control partners to evaluate solutions, resolve dependencies, and advance delivery.
• Analyze client, engagement, and operational data to identify opportunities, develop recommendations, and quantify expected business and client impact.
• Create business cases, executive presentations, governance materials, and decision documents for senior stakeholders.
• Establish metrics and reporting to measure adoption, engagement quality, follow-through, client outcomes, growth opportunities, and operational efficiency.
• Facilitate working sessions, document decisions, maintain accountability, and elevate risks or trade-offs requiring leadership attention.

Conocimientos

Strategy

Project management

Analytical thinking

Communication skills

Client service

Stakeholder management

Consulting

Educación

Bachelor's degree or equivalent experience

Herramientas

PowerPoint

Excel

Descripción del empleo

JPMorgan Chase & Co. in Buenos Aires seeks a Service Innovation & Client Engagement Associate to drive multi‑workstream initiatives that improve proactive client engagement, consistency, and scalability across Global GCB Client Service.

You will develop client‑meeting materials, playbooks, and triggers to deepen relationships and support growth. You will also help define future‑state capabilities, including AI-assisted preparation, standardized content, workflow orchestration, outcomes