Partner Success Manager

Uber; Buenos Aires; Presencial; ARS 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

Uber Buenos Aires is seeking an Account Manager to drive growth for a portfolio of SMB restaurant partners on Uber Eats. You will act as their primary advisor, building long-term partnerships and unlocking the platform's potential.

In a fast-paced, autonomy-enabled role, you will negotiate, use data-driven insights to track KPIs, resolve issues, and shape regional strategies with cross-functional teams.

Formación

• 3+ years in account management, operations, sales or customer-facing roles.
• Strong negotiation and commitment-building with external partners.
• Ability to manage high-ambiguity environments and pivot quickly.
• Experience using data-driven insights to drive portfolio performance.
• Fluency in local language and professional English.

Responsabilidades

• Build and grow long-term partnerships with restaurant partners.
• Manage partner portfolios using data-driven KPIs to identify opportunities.
• Resolve merchant issues and unblock growth with proactive support.
• Influence adoption of new features and marketing products for partners.
• Collaborate with operations, marketing, and product to scale regional strategies.

Conocimientos

Account management

Negotiation

Data-driven insights

Adaptability

English proficiency

Educación

High school diploma

Herramientas

Salesforce

Google Sheets

Excel

Descripción del empleo

About the role and team

Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber’s mission to move the real world.

The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energised by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.

What you’ll do

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Basic Qualifications

• 3+ years of experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Preferred Qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to solve gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.