Technical Account Manager

dLocal; Buenos Aires; Híbrido; ARS 85.959.885 - 114.613.180; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedules

Referral bonus program

Monthly social budget for team bonding

Opportunity to work from a coworking location

Descripción de la vacante

dLocal is seeking a Technical Account Manager in Buenos Aires to manage all technical aspects of customer relationships. You will serve as the first point of contact for new merchants, guiding them to the best solutions that fit their needs.

The ideal candidate will have at least 4 years of experience, a Bachelor's degree in engineering or computer science, and excellent communication skills in English. The role offers a hybrid work model and flexibility.

Formación

• 4+ years of experience in a similar technical account management role.
• Experience dealing with customers from a technical perspective.
• Fluent written and spoken English.

Responsabilidades

• Provide top-quality technical service for onboarding customers.
• Acquire in-depth product and technical knowledge.
• Help maximize company revenue and expand customer relationships.
• Analyze business requirements and develop solutions.

Conocimientos

Technical service

Customer relationship management

Problem-solving

Project management

API knowledge

SQL

Interpersonal skills

Communication skills

Educación

Bachelor’s degree in engineering or computer science

Descripción del empleo

Opportunity

We are looking for a Technical Account Manager who can manage all technical aspects of our relationship with customers, serve as the first point of contact for new merchants, and guide them to the best solutions that fit their needs.

Responsibilities

• Provide top‑quality technical service before, during, and after onboarding customers into new markets, products or operations.
• Acquire in‑depth product and technical knowledge to ensure superior customer satisfaction.
• Help maximize company revenue and expand current relationships with customers, focusing on new products and operations.
• Analyze prospects’ business and technical requirements and develop appropriate solutions.
• Collaborate with Product, Engineering and other teams to customize products for customers.
• Manage customer expectations and lead them to satisfaction.
• Build and maintain long‑lasting customer relationships as owner of the technical relationship.
• Monitor product integration progress and ramp‑up to ensure successful deployment.

Skills & Qualifications

• Bachelor’s degree in engineering or computer science.
• 4+ years of experience in a similar role.
• Experience dealing with customers from a technical perspective.
• Experience working with APIs and explaining them to third parties.
• Fluent written and spoken English.
• Knowledge of SQL.
• Experience delivering client‑focused solutions based on customer needs.
• Passion for customer success and deep interest in understanding client needs.
• Excellent interpersonal, communication, analytical, technical, problem‑solving and project‑management skills.
• Exceptional organizational skills, able to manage multiple activities and projects concurrently.
• Experience in payments is a plus.
• Ability to write and speak other languages is a plus.

Benefits

• Flexibility: flexible schedules driven by performance.
• Fintech industry exposure in a dynamic, evolving environment.
• Referral bonus program.
• Monthly social budget for team bonding.
• Opportunity to work from a coworking location around the world.
• Hybrid work model with flexible focus time and in‑person hub meetings.

We focus on impact and productivity over fixed hours. Our teams have flexible schedules and, depending on your role and location, will combine self‑managed focus time with in‑person connection at our collaboration hubs.