Part-Time EdTech Customer Success Manager

Matific; Buenos Aires; Hybrid; ARS 30,315,000 - 42,104,000; Part time

Job summary

Matific, a leading EdTech provider, seeks a part-time Customer Success specialist to manage LATAM school relationships from our Buenos Aires hub. The role is a 6-hour part-time schedule on a 5-month contract, with hybrid onsite/remote work.

You will onboard new schools, deliver proactive training, and drive engagement, renewals, and upsells while collaborating with sales and marketing. The ideal candidate has at least 3 years in client services, strong consultative selling skills, and excellent

Qualifications

• At least 3 years of client services experience.
• Strong consultative approach with a positive and solution-oriented mindset.
• Exceptional verbal and written communication skills; bilingual proficiency is a plus.

Responsibilities

• Onboarding: Lead the onboarding process for new schools, ensuring a smooth and successful integration into the platform.
• Training and Support: Proactively provide training and support to local customers both onsite and online.
• Customer Engagement: Foster strong relationships with school users by providing regular check-ins and value-added services and identifying opportunities to increase platform engagement and retention.
• Upsell: Proactively monitor license usage and upsell additional licences being used.
• Renewals: Ensure maximum renewals yearly both by school number and value.
• Marketing Collaboration: Work with the marketing team to identify success stories, case studies, and customer testimonials that can be used in promotional materials.
• Think outside the box on retention ideas.
• Platform Knowledge: Stay up-to-date with all features and developments on the Matific platform, ensuring you are well-informed to provide the best possible customer support.
• Generate invoices for renewals and upsell licence invoices.
• Usage Monitoring and Insights: Track and analyze platform usage data, offering insights and recommendations to school users and internal teams to improve platform utilization.

Skills

Client services

Communication

Hybrid work

Consultative selling

Time management

Job description

Matific, a leading EdTech provider, seeks a part-time Customer Success specialist to manage LATAM school relationships from our Buenos Aires hub. The role is a 6-hour part-time schedule on a 5-month contract, with hybrid onsite/remote work.

You will onboard new schools, deliver proactive training, and drive engagement, renewals, and upsells while collaborating with sales and marketing. The ideal candidate has at least 3 years in client services, strong consultative selling skills, and excellent