Part-Time Customer Success Manager, EdTech & Renewals

Matific; Municipio de Rincón de los Sauces; Hybrid; ARS 42,104,000 - 58,946,000; Part time

Benefits offered by this job

Hybrid work environment

Remuneration package

Global EdTech exposure

Job summary

Matific, a leading global EdTech provider delivering an adaptive platform for primary mathematics, serves millions in 100+ countries. We seek a motivated Customer Success specialist for LATAM on a 5-month, part-time contract (6 hours weekly). You will train, support onboarding, drive renewals and upsell opportunities.

Hybrid role with remote and on-site collaboration. The ideal candidate has 3+ years of client services, strong communication, and a passion for education; bilingual English/Spanish

Qualifications

• At least 3 years of client services experience.
• Ability to work in a hybrid environment, balancing remote and on-site responsibilities.
• Strong consultative approach with a positive and solution‑oriented mindset.
• Exceptional verbal and written communication skills; bilingual proficiency is a plus.
• High energy, a collaborative team player, and a results‑driven attitude with a passion for success.
• Education sector experience is a bonus but not essential

Responsibilities

• Onboarding: Lead the onboarding process for new schools, ensuring a smooth and successful integration into the platform.
• Training and Support: Proactively provide training and support to our local customers both onsite and online. Occasionally schedule webinars and conference calls with customers’ time zones.
• Customer Engagement: Foster strong relationships with school users by providing regular check-ins and value-added services and identifying opportunities to increase platform engagement and retention. Deliver account reviews to ensure customers are achieving their desired outcomes.
• Upsell: Proactively monitor license usage and upsell additional licences being used.
• Renewals: Ensure maximum renewals yearly both by school number and value.
• Marketing Collaboration: Work with the marketing team to identify success stories, case studies, and customer testimonials that can be used in promotional materials.
• Think outside the box on retention ideas
• Platform Knowledge: Stay up-to-date with all features and developments on the Matific platform, ensuring you are well-informed to provide the best possible customer support.
• Generate invoices for renewals and upsell licence invoices.
• Usage Monitoring and Insights: Track and analyze platform usage data, offering insights and recommendations to school users and internal teams to improve platform utilization

Skills

Client services

Hybrid work

Consultative approach

Verbal communication

Written communication

Bilingual

Team player

Results-driven

Job description

Matific, a leading global EdTech provider delivering an adaptive platform for primary mathematics, serves millions in 100+ countries. We seek a motivated Customer Success specialist for LATAM on a 5-month, part-time contract (6 hours weekly). You will train, support onboarding, drive renewals and upsell opportunities.

Hybrid role with remote and on-site collaboration. The ideal candidate has 3+ years of client services, strong communication, and a passion for education; bilingual English/Spanish