Remote PACS & Imaging IT Support Engineer

Ryzlabs; Ciudad de Mendoza; Remote; ARS 1,800,000 - 2,400,000; Full time

Job summary

Ryzlabs in Mendoza, Argentina, is seeking a Technical Support Engineer, PACS, to be the first contact for users and to diagnose complex issues across PACS, RIS, DICOM, HL7, and EMR systems.

You will collaborate with IT, Product, Engineering and Project Management teams to resolve incidents, manage queues, and contribute to knowledge base improvements while supporting cloud integrations.

Qualifications

• Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field.
• Minimum of 5 years of experience in IT support roles.
• Minimum of 3 years in healthcare or radiology technical support.
• Strong knowledge of Windows operating systems and Windows Server.
• Strong Linux system administration and command-line experience.
• Experience with PACS, RIS, DICOM, HL7, EMR and related healthcare IT systems.
• Experience with public cloud environments and cloud integrations.
• Experience using ticketing systems and ITIL-based processes.

Responsibilities

• Serve as the primary PACS technical support resource for customer healthcare IT projects.
• Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated issues.
• Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
• Coordinate projects and take ownership of tasks as the primary point of contact for communication and resolution.
• Collaborate with IT, Product, Engineering and PM teams to resolve complex issues.
• Monitor and triage support queues, assign tickets to product or functional teams.
• Maintain detailed records of incidents, resolutions, and changes in the ticketing system.
• Contribute to continuous improvement, including knowledge base documentation and root cause analysis.

Skills

Windows OS troubleshooting

Customer service

Analytical thinking

Cross-functional collaboration

Incident management

Education

Bachelor’s degree in Information Technology or Healthcare Informatics

Tools

MSSQL

SSRS

Windows Server

Linux

PACS/RIS

DICOM/HL7/EMR

Job description

Ryzlabs in Mendoza, Argentina, is seeking a Technical Support Engineer, PACS, to be the first contact for users and to diagnose complex issues across PACS, RIS, DICOM, HL7, and EMR systems.

You will collaborate with IT, Product, Engineering and Project Management teams to resolve incidents, manage queues, and contribute to knowledge base improvements while supporting cloud integrations.