Operations Lead: People & Process Coach (Evening Shift)

JPMorgan Chase & Co.; Buenos Aires; Presencial; ARS 2 500 000 - 4 000 000; Tempo integral

Resumo da oferta

JPMorgan Chase & Co. in Argentina seeks a hands-on people leader for a local team within a global operation. You will coach, prioritize, and support delivery of high-quality client solutions, guiding daily work and performance metrics.

This senior role focuses on people leadership, day-to-day execution, and collaboration with global partners to ensure timely outcomes while maintaining compliance and a positive team culture.

Qualificações

• Bachelor’s degree required.
• Advanced English required.
• 10+ years of relevant operations/service delivery experience.
• Proven experience leading a team.
• Strong communication, organization, and problem-solving skills.

Responsabilidades

• Provide daily guidance to the team to ensure processes and methodologies are followed.
• Track work in progress and team coverage; monitor core metrics and report risks to management.
• Support onboarding and training; provide ongoing feedback and coaching to drive quality and timeliness.
• Ensure adherence to HR/Compliance and departmental policies, including health & safety guidelines.
• Foster a positive, inclusive team environment; remove blockers and drive rapid resolution for clients.
• Identify improvement opportunities and support implementation in partnership with management and global partners.

Conhecimentos

Advanced English

Team leadership

Communication

Organization

Problem-solving

Formação académica

Bachelor’s degree

Descrição da oferta de emprego

JPMorgan Chase & Co. in Argentina seeks a hands-on people leader for a local team within a global operation. You will coach, prioritize, and support delivery of high-quality client solutions, guiding daily work and performance metrics.

This senior role focuses on people leadership, day-to-day execution, and collaboration with global partners to ensure timely outcomes while maintaining compliance and a positive team culture.