Strategic Client Engagement & Service Innovation Analyst

JPMorgan Chase & Co.; Buenos Aires; Presencial; ARS 400.000 - 800.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Argentina seeks a Service Innovation & Client Engagement Analyst to support proactive client engagement and future-state capability delivery.

You will research client context, assemble materials, maintain templates, and coordinate pilots while tracking outcomes and actions. You will document processes, analyze data, prepare user stories and test scenarios, and contribute to governance materials.

Formación

• 1+ years of experience in strategy, business management, consulting, client service, product, operations, data analysis, or related field.
• Strong analytical, research, and problem-solving skills with attention to accuracy.
• Clear written and verbal communication skills and the ability to synthesize information into concise materials.
• Strong organization and time-management skills with the ability to manage multiple assignments and deadlines.
• Ability to work collaboratively, seek input, and incorporate feedback quickly.
• Proficiency in PowerPoint and Excel or comparable presentation and analytical tools.
• Bachelor's degree or equivalent experience.

Responsabilidades

• Build and maintain client-meeting materials, briefing packs, templates, discussion guides, and follow-up trackers for proactive engagements.
• Gather and organize client, portfolio, service, product, and operational information to support meeting preparation and insight development.
• Support pilot execution by coordinating participants, schedules, materials, feedback, actions, and status reporting.
• Document current-state processes, pain points, user needs, business requirements, and future-state workflows.
• Perform quantitative and qualitative analysis to identify trends, measure engagement activity, and assess client and business outcomes.
• Prepare clear presentations, summaries, meeting notes, dashboards, and governance materials for working teams and senior stakeholders.
• Maintain project plans, action logs, risk and dependency trackers, and other execution documentation.
• Support user research, testing, and implementation of capabilities related to client insights, AI-assisted preparation, workflow, action tracking, and measurement.
• Coordinate across global and cross-functional stakeholders, follow up on commitments, and ensure information remains current and accurate.
• Identify opportunities to simplify recurring work, standardize content, and improve the quality and efficiency of delivery.

Conocimientos

Analytical thinking

Research skills

Communication

Time management

Collaboration

Educación

Bachelor's degree or equivalent

Herramientas

PowerPoint

Excel

Descripción del empleo

JPMorgan Chase & Co. in Argentina seeks a Service Innovation & Client Engagement Analyst to support proactive client engagement and future-state capability delivery.

You will research client context, assemble materials, maintain templates, and coordinate pilots while tracking outcomes and actions. You will document processes, analyze data, prepare user stories and test scenarios, and contribute to governance materials.