Technical Support Engineer

Cybele Software; Municipio de Esquel; Híbrido; ARS 104.024.252 - 163.466.682; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model: 2 days remote, 3 in

Free parking

OSDE comprehensive healthcare

Performance-based salary adjustments

Birthday month day off

Club La Nación Premium membership

Descripción de la vacante

Cybele Software in Argentina is seeking a Technical Support Engineer to resolve complex technical challenges and assist in implementing our Thinfinity software. You will be a hands-on problem solver, providing advanced support for virtualization and cloud deployments.

The role requires 5+ years in software support or related fields, fluency in English, and experience with Citrix or VMware Horizon. A hybrid work model is offered with opportunities for growth.

Formación

• 5+ years of experience in software support, virtualization or VDI.
• Excellent English communication skills required.
• Proven experience with Citrix Virtual Apps and Desktops or VMware Horizon.
• Strong Windows Server administration and remote access knowledge.
• Networking fundamentals and cloud platform familiarity appreciated.

Responsabilidades

• Act as a trusted technical point of contact, troubleshooting deployment, rollout, and optimization issues for enterprise IT teams using Thinfinity Workspace.
• Provide advanced support for virtual desktop and application delivery architectures; diagnose and resolve related issues.
• Troubleshoot hybrid cloud deployments with OCI focus, plus Azure, AWS, and GCP.
• Assist clients migrating legacy workloads from Citrix or VMware Horizon to Thinfinity’s web platform.
• Validate ZTNA and RPAM configurations, ensuring gateway hardening per security frameworks.
• Create clear documentation, troubleshooting guides, and knowledge base articles.

Conocimientos

Fluent English

Networking fundamentals

Herramientas

Citrix Virtual Apps & Desktops

VMware Horizon

Windows Server

Descripción del empleo

As a Technical Support Engineer, you will play a crucial role in resolving intricate technical challenges and actively participating in the implementation of our cutting‑edge software – all in all ensuring the best possible service to our clients. If you’re a driven problem‑solver with a passion for hands‑on learning, this is the perfect role for you.

Key Responsibilities

• Act as a trusted technical point of contact, troubleshooting complex deployment, rollout, and optimization issues for enterprise IT teams running Thinfinity Workspace.
• Provide advanced support for virtual desktop and application delivery architectures; diagnose and resolve issues related to reverse proxies, secure publishing protocols (RDP, VNC, SSH), session brokering, and context‑aware identity policies.
• Troubleshoot and maintain hybrid cloud deployments, with a primary focus on Oracle Cloud Infrastructure (OCI), alongside Azure, AWS, and GCP.
• Assist clients hands‑on with technical challenges when migrating legacy workloads from Citrix or VMware Horizon over to Thinfinity’s web‑based platform.
• Validate and troubleshoot Zero Trust Network Access (ZTNA) and Remote Privileged Access Management (RPAM) configurations, ensuring gateway hardening complies with enterprise security frameworks.
• Author clear, concise documentation, troubleshooting guides, and knowledge base articles to resolve recurring issues and empower customer self‑service.

Qualifications

• 5+ years of experience as a Support Engineer, Technical Consultant, or similar role focused on software support and infrastructure, virtualization, or VDI.
• Excellent communication skills in English (fluent)
• Proven experience with Citrix Virtual Apps and Desktops or VMware Horizon environments.
• Strong understanding of Windows Server administration, remote access protocols (RDP, VNC, SSH, VPN), and virtualization technologies (VMware, Hyper‑V, Oracle Cloud).
• Hands‑on knowledge of networking fundamentals (TCP/IP, VLANs, DNS, DHCP).
• Familiarity with cloud platforms including Oracle Cloud, Azure, AWS, GCP, or IONOS.

Benefits

• Salary reviews to keep up with inflation.
• Hybrid work model: 2 days remote and 3 days in the office.
• Free parking for your convenience.
• Comprehensive healthcare with OSDE for you and your family.
• Performance‑based salary adjustments to reward your growth and achievements.
• A day off during your birthday month.
• Club La Nación Premium membership with exclusive discounts and benefits.