NOC Engineer — Incident Response & 24/7 Network Uptime

Trinetix; Buenos Aires; Presencial; ARS 1.200.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous learning and career growth

Language classes (English/Spanish)

Medical insurance

Mental health support

Flexible working hours

Inclusive culture

Descripción de la vacante

Trinetix is seeking a skilled NOC Engineer to monitor and troubleshoot global network operations. You will manage incidents across IP, MPLS, and xWDM platforms, collaborate with providers and internal teams, and drive quick restoration while maintaining precise incident documentation.

The role requires experience in Linux/Windows environments, strong communication, and a proactive approach in an international setting. Flexible hours and continuous learning opportunities are offered.

Formación

• 3-5+ years of experience in a Network Operations Center (NOC) or similar environment.
• Strong technical expertise in network troubleshooting across IP and/or transmission platforms.
• Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies.
• CCNP Enterprise level knowledge or equivalent practical experience.
• Hands-on experience with network monitoring tools, incident handling, and fault management.
• Experience working with Linux/Windows environments.
• Strong communication skills and ability to collaborate with internal teams and external providers.
• Experience in documenting incidents and maintaining clear technical reporting.

Responsabilidades

• Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber).
• Act on alarms indicating both service-impacting and potential service-impacting issues.
• Initiate and perform troubleshooting of faults and outages across relevant platforms.
• Resolve incidents at first line whenever possible, minimizing escalation to second-level support.
• Take full ownership of incidents and drive them to resolution and restoration.
• Collaborate with third-party providers during troubleshooting.
• Ensure accurate and timely documentation during and after incident resolution.
• Maintain clear and structured communication with internal and external stakeholders during major incidents.
• Track SLA commitments, follow up on progress, and coordinate resolution across teams.
• Prepare root cause analysis and outage reports.
• Act as a SPOC during planned maintenance and outages.
• Configure and contribute to the development of NOC monitoring tools and processes.
• Collaborate with internal teams to improve troubleshooting and information sharing.

Conocimientos

NOC Experience

Network Troubleshooting

TCP/IP Knowledge

MPLS BGP QoS

xWDM Technology

CCNP/Equivalent

Monitoring & Incident Handling

Linux/Windows Experience

Educación

CCNP Enterprise Certification

Herramientas

Monitoring Tools

Scripting (Python/Bash)

Descripción del empleo

Trinetix is seeking a skilled NOC Engineer to monitor and troubleshoot global network operations. You will manage incidents across IP, MPLS, and xWDM platforms, collaborate with providers and internal teams, and drive quick restoration while maintaining precise incident documentation.

The role requires experience in Linux/Windows environments, strong communication, and a proactive approach in an international setting. Flexible hours and continuous learning opportunities are offered.