Rapid-Response Network Engineer: Incident Mastery & DevOps

Fairygodboss; Buenos Aires; Presencial; ARS 135.892.000 - 181.190.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. is seeking a Senior Network Rapid Response Engineer to lead the NRR team in incident and problem management. The role involves managing major incidents, mentoring engineers, and driving 24x7 operational excellence across diverse network environments.

You will work with Cisco/Juniper equipment, firewalls, load balancers, proxies, and monitoring tools to rapidly restore services and reduce incidents, while communicating clearly with stakeholders and leveraging Agile methods.

Formación

• Experience in production and infrastructure support.
• Knowledge of risk and controls landscape, ensuring company-wide standards are met.
• Ability to operate in a customer-centric, 24x7 environment.
• Strong written and communication skills.
• Experience leading incident management and mentoring a team of engineers.

Responsabilidades

• Lead major incident resolution and incident reduction initiatives.
• Mentor operations engineers and coordinate with Tier 4/Product Engineering.
• Perform post-incident analysis and document process improvements for senior management.
• Collaborate with cross-functional teams using Agile practices to achieve common goals.
• Troubleshoot large-scale enterprise network topologies (LAN/WAN/Wireless/Security).

Conocimientos

Network Engineering

Incident Management

DevOps practices

Written communication

Herramientas

NetFlow

Riverbed

Wireshark

cPacket

SevOne

ThousandEyes

Check Point

Fortinet

F5

Blue Coat

Descripción del empleo

JPMorgan Chase & Co. is seeking a Senior Network Rapid Response Engineer to lead the NRR team in incident and problem management. The role involves managing major incidents, mentoring engineers, and driving 24x7 operational excellence across diverse network environments.

You will work with Cisco/Juniper equipment, firewalls, load balancers, proxies, and monitoring tools to rapidly restore services and reduce incidents, while communicating clearly with stakeholders and leveraging Agile methods.