Night Auditor

Kingbee Vans; Buenos Aires; Presencial; ARS 1.339.000 - 2.009.000; A tiempo parcial

Descripción de la vacante

Kingbee Vans is seeking a dedicated Customer Service Night Auditor to join our Buenos Aires-based team operating remotely. The role focuses on overnight fleet management, ticket triage, and coordinating with drivers and logistics partners to maintain continuous operations.

The ideal candidate communicates fluently in English and Spanish, is comfortable with night shifts (11pm-7am BA time), and has experience with CRM/ticketing tools.

Formación

• Fluent in English and Spanish, both written and verbal.
• Availability to work overnight shifts, Monday through Sunday.
• Experience with CRM and ticketing platforms (Zoho, Desk, or similar) is a plus.
• Previous Night Auditor experience is preferred, not mandatory.
• Detail-oriented with strong multitasking in a fast-paced environment.
• Proactive and solutions-oriented mindset.

Responsabilidades

• Manage fleet operations overnight, including vehicle relocations and roadside assistance coordination.
• Handle inbound and outbound calls via Dialpad, providing real-time support to key clients and communicating with drivers on route.
• Triage, prioritize, and resolve the overnight ticket pipeline, documenting cases and handing off to the day shift with full context.
• Coordinate with internal drivers and external logistics providers to execute vehicle movements and assess cost-efficiency before approving external services.
• Monitor and update vehicle and operational status across platforms, escalating anomalies and ensuring continuity through the shift.

Conocimientos

English

Spanish

Overnight shifts

CRM

Phone communication

Herramientas

Zoho Desk

Desk

Dialpad

Descripción del empleo

Night Auditor

Location: Remote - BA

Contractor - Monday through Sunday from 11pm-7am BA time (GMT-3)

About the Role

Kingbee is looking for a Customer Service Night Auditor to join our fast-growing team in Buenos Aires. A person in this position will have responsibilities like fleet management, managing the incoming pipeline, handling phone communications, and ensuring overall operational continuity during overnight hours. The Customer Service Night Auditor will report directly to the CX Supervisors. This is an operational support role that requires organization and the ability to work independently.

Key Responsibilities

• Manage fleet operations overnight, including vehicle relocations, and roadside assistance coordination.
• Handle inbound and outbound calls via Dialpad, providing real-time support to key clients and communicating directly with drivers on route.
• Triage, prioritize, and resolve the overnight ticket pipeline on desk, ensuring all cases are documented and handed off to the day shift with full context.
• Coordinate with internal drivers and external logistics providers to execute vehicle movements, evaluating cost-efficiency before authorizing external services.
• Monitor and update vehicle and operational status across internal platforms escalating anomalies and ensuring full operational continuity throughout the shift.

Qualifications

• Strong communication skills in English and Spanish, both written and verbal.
• Availability to work overnight shifts, Monday through Sunday.
• Experience with CRM and ticketing platforms (Zoho, Desk, or similar) is a plus.
• Previous experience as a Night Auditor is preferred, not mandatory.
• Detail-oriented with strong multitasking skills in a fast-paced environment.
• Proactive and solutions-oriented mindset.

About Kingbee Vans

Kingbee Vans is a leader in flexible commercial vehicle solutions, helping businesses scale their fleets with ease. Kingbee is positioned at the intersection of technology and mobility, revolutionizing the way businesses access and manage their vehicles.

Why Join Kingbee Vans?

• Be part of a fast-growing company transforming the commercial vehicle rental market through technology.
• Opportunity to grow your career in a dynamic startup environment.
• Competitive compensation and benefits.

At Kingbee Vans, you are encouraged to come as you are. We are committed to providing a safe and inclusive workspace for all of our employees no matter their gender, sexual orientation, ethnic identity, race, religious belief or anything else that makes you unique.