Customer Experience Agent

Kingbee Vans; Buenos Aires; Presencial; ARS 1.674.000 - 2.344.000; Jornada completa

Descripción de la vacante

Kingbee Vans is seeking a Customer Experience Agent in Buenos Aires to join our fast-growing team. You’ll be a key part of our customer-facing operations, delivering outstanding service and building lasting relationships with our users.

This contractor role involves supporting customers via calls, email, live chat and tickets, troubleshooting issues, and collaborating with Product, Operations and Fleet to resolve cases and improve processes. English and Spanish required.

Formación

• Strong communication in English and Spanish, written and verbal.
• Empathy, patience, and a customer-first mindset.
• Ability to work independently in a fast-paced environment.
• Experience with customer support platforms is a plus.
• Previous experience in customer service, SaaS, e-commerce, or tech support preferred.

Responsabilidades

• Provide exceptional support to customers across calls, email, live chat, and support tickets.
• Troubleshoot issues and guide customers to timely, effective solutions, ensuring a positive experience at every touchpoint.
• Collaborate with cross-functional teams (Product, Operations, Fleet) to resolve complex cases and improve internal processes.
• Identify recurring customer pain points and contribute insights to enhance service quality.
• Help strengthen Kingbee’s reputation for reliability and excellence every day.

Conocimientos

Bilingual English/Spanish

Empathy

Patience

Independent worker

Adaptable

Herramientas

Customer support platforms

Descripción del empleo

Contractor - Monday - Friday, 11 am to 8 pm // Schedule will change in the future.

About the role

Kingbee is looking for a Customer Experience Agent to join our fast-growing team in Buenos Aires. You’ll be a key part of our customer-facing operations, delivering outstanding service and helping us build long-lasting relationships with our users.

What you’ll do:

• Provide exceptional support to customers across calls, email, live chat, and support tickets.
• Troubleshoot issues and guide customers to timely, effective solutions, ensuring a positive experience at every touchpoint.
• Collaborate with cross-functional teams (Product, Operations, Fleet) to resolve complex cases and improve internal processes.
• Identify recurring customer pain points and contribute insights to enhance service quality.
• Help strengthen Kingbee’s reputation for reliability and excellence every day.

What we’re looking for:

• Strong communication skills in English and Spanish, both written and verbal.
• Empathy, patience, and a customer-first mindset aligned with Kingbee’s values.
• Ability to work independently and adapt in a fast-paced environment.
• Experience with customer support platforms is a plus.
• Previous experience in customer service, SaaS, e-commerce, or tech support roles is preferred.

About Kingbee Vans

Kingbee Vans is a leader in flexible commercial vehicle solutions, helping businesses scale their fleets with ease. Kingbee is positioned at the intersection of technology and mobility, revolutionizing the way businesses access and manage their vehicles.

Why Join Kingbee Vans?

• Be part of a fast-growing company transforming the commercial vehicle rental market through technology.
• Opportunity to grow your career in a dynamic startup environment.
• Competitive compensation and benefits.

At Kingbee Vans, you are encouraged to come as you are. We are committed to providing a safe and inclusive workspace for all of our employees no matter their gender, sexual orientation, ethnic identity, race, religious belief or anything else that makes you unique.