Market Operations Associate (Latin America, Fully Remote)

Wingz, Inc.; Buenos Aires; A distancia; ARS 16.000.000 - 20.210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work culture

Competitive compensation

Descripción de la vacante

Wingz, Inc. is seeking a Market Operations Associate to own drivers onboarding, activation, dispatch and routing tasks across markets in a fully remote role.

You will manage daily and weekly targets, coordinate with drivers, monitor on-time performance, and use AI-assisted tools to optimize schedules while maintaining data accuracy and strong communication with teams. 100% remote culture and competitive compensation are highlighted in the role.

Formación

• 2-4 years in operations, dispatch, logistics, or program coordination.
• Strong judgment without a script and the ability to make decisions quickly.
• Comfort with tradeoffs and covering multiple trips or tasks.
• Daily performance tracking and accountability for results.
• Ability to manage multiple threads without dropping any.
• Excellent written and verbal communication.
• Composure under interruptions and fast pace.
• Attention to detail to avoid data errors.
• Advanced spreadsheet skills and learning new tools quickly.
• Willingness to work ET hours including weekends or holidays.
• Reliable high-speed internet and quiet space for video calls.

Responsabilidades

• Onboard and activate new driver applicants, guiding them through the application.
• Build and adjust driver schedules, assigning trips and filling gaps.
• Monitor on-time performance and intervene to prevent delays.
• Own urgent trip reassignments end-to-end with driver contact and resolution.
• Build and adjust routes for efficiency and reliable GPS activation.
• Cover portions of all three areas in smaller or newer markets as needed.
• Own daily and weekly targets and escalate when beyond authority.

Conocimientos

Operations

Dispatch

Logistics

Program coordination

Excel

Descripción del empleo

About Wingz, Inc.

Wingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT). Our network of compassionate, credentialed drivers helps vulnerable populations gain access to the care they need.

About the role

Market Operations keeps our markets running: enough verified drivers on the road, every trip assigned before the day begins, and every trip completed on time. You'll own a piece of that and be measured on it. This is a decision-making role, not a scripted one — you'll make calls, act, and explain your reasoning afterwards.

What you'll do

Driver Onboarding & Activation

• Make fast first contact with new driver applicants and guide them through the application
• Run onboarding interviews, group and 1:1, and decide who advances
• Review driver documents for accuracy and compliance, and coach applicants through corrections
• Coordinate background checks and screenings, and follow up until cleared
• Run activation calls so new drivers are confident on the app before their first trip
• Keep the roster current: expiration outreach, reactivation checks, and removing inactive drivers

Dispatch & Scheduling

• Build driver schedules and assign trips against them
• Sweep the current week for schedule gaps and fill them before trips go uncovered
• Work inside our AI-assisted dispatching tools, producing and acting on the daily output
• Flag where the tooling gets it wrong so it improves
• Notify drivers of schedule changes

OTP Specialist

• Monitor on-time performance live and intervene before a trip goes late, not after
• Own urgent trip reassignments end to end: the decision, driver contact, and resolution
• Keep clients informed before they have to ask
• Step in when leads are tied up so nothing waits in a queue

Routing Specialist

• Build and adjust routes for efficiency and reliability
• Make sure drivers activate GPS well ahead of pickup
• Chase and coach drivers who don't, before it becomes a data gap
• Protect billing and claims accuracy by keeping trip data complete

Market Associate

• Cover a portion of all three areas above in a newer or smaller market
• Shift week to week toward whatever is currently limiting the market
• Flag early which area is about to break

Every Market Operations Associate, in every area

• Own your daily and weekly targets, and know where you stand without being asked
• Resolve problems in your area rather than handing them off
• Escalate what's genuinely above your authority, with what you've already tried and what you recommend
• Keep driver and trip records accurate in every system you touch
• Improve the procedures you work from, and document the ones that don't exist yet
• Cross-train as backup on one adjacent area
• Bring us patterns, not just incidents

What you’ll need

• 2-4 years in operations, dispatch, logistics, or program coordination, a role where you owned an outcome, not just a queue
• Sound judgment without a script. Much of this work has no procedure for the situation in front of you
• Comfort with tradeoffs. Some days you can cover one trip or the other, not both, and you'll need to decide quickly and defend the call
• Comfort being measured daily. You should want the scoreboard, not avoid it
• Ability to hold several threads at once and switch between them without dropping any
• Strong written and verbal communication — most areas involve daily calls with drivers
• Composure when things break. Some days are interrupt-driven and won't go as planned
• Detail accuracy where a missed date or wrong record has real consequences
• Strong spreadsheet skills and the ability to learn new tools quickly
• Willingness to work ET hours, including weekend or holiday rotation depending on assignment
• Reliable high-speed internet and a quiet space for video calls

Bonus Points

• NEMT, healthcare transportation, or other regulated service experience
• Dispatch, fleet, or last-mile operations background
• Applicant tracking or recruiting platform experience
• Experience running group interviews or high-volume onboarding
• Experience with AI-assisted operational tooling

Why Wingz?

Mission-driven work that makes a tangible difference in people’s lives. 100% remote work culture. A small, agile team where your impact is felt every day. Competitive compensation and benefits.

Pay range for this role is

• 950 - 1,200 USD per month(Fully Remote, Ecuador)
• 950 - 1,200 USD per month(Fully Remote, Nicaragua)
• 950 - 1,200 USD per month(Fully Remote, Brazil)
• 950 - 1,200 USD per month(Fully Remote, Argentina)
• 950 - 1,200 USD per month(Fully Remote, Colombia)
• 950 - 1,200 USD per month(Fully Remote, Mexico)

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