Cashier & Pos Expert – Elevate Customer Experience

Automóviles San Jorge; Buenos Aires; Remote; ARS 400,000 - 560,000; Full time

Benefits offered by this job

Competitive compensation

Training opportunities

Collaborative team environment

Career growth

Job summary

Automóviles San Jorge is seeking a friendly, professional Customer Service Representative to join our remote team. You will handle inquiries via phone, email, chat, and other channels, provide product and policy information, and assist with reservations and general support while maintaining professionalism.

The ideal candidate has a high school diploma, strong communication skills, and the ability to work independently or with a team.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to manage multiple tasks and prioritize.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist with reservations, changes, cancellations, and general questions.
• Escalate complex issues to the appropriate department when necessary.
• Maintain customer records in company systems and follow up on requests.

Skills

Excellent communication

Problem solving

Interpersonal skills

Detail oriented

Multi-tasking

Independent worker

Team player

CRM systems

Computer proficiency

Education

High school diploma or equivalent

Tools

CRM systems

Email and chat tools

Job description

Customer Service Representative - Remote

Mendoza Traveling with Mich

Hoy

Customer Service Representative

Department: Customer Experience
Employment Type: Full-Time
Work Arrangement: Remote
Reports To: Customer Service Manager

About the Role

We are looking for a friendly, professional, and customer-focusedCustomer Service Representative to join our team. The ideal candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience.

This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

Key Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in the travel, hospitality, tourism, or service industry.
• Experience with CRM or customer management platforms.
• Bilingual English/Spanish is a plus.
• Experience handling reservations, bookings, or customer accounts is a plus.

What We Offer

• Competitive compensation.
• Training and professional development opportunities.
• Supportive and collaborative team environment.
• Opportunities for career growth.